Key Responsibilities
Manage the day-to-day running of the ticketing department.
Oversee all ticketing queues, including schedule changes, reissues, web bookings, and general enquiries.
Ensure tickets and reissues are issued within required deadlines.
Monitor airline schedule changes and update customers, agents, and systems accordingly.
Manage TINS reports and system interfacing processes.
Support operational relationships with GDS providers.
Load and manage specialist fares across GDS platforms, including:
NDC
Cruise fares
Corporate fares
IT fares
One-way fares
Manage the ADM and ACM process.
Coordinate airline training alongside the training team.
Build strong relationships with e-sales customers.
Communicate airline disruptions and support contingency planning.
Participate in an out-of-hours emergency rota.
About You
Previous ticketing management or senior ticketing experience.
Strong knowledge of airline fares, ticketing, and worldwide destinations.
Experience with Amadeus and Galileo GDS systems.
Excellent communication and customer service skills.
Strong organisational, analytical, and problem-solving abilities.
High attention to detail and ability to work to deadlines.
Interested?
If you're an experienced aviation ticketing professional looking for your next challenge, apply today through Top Recruit for a confidential discussion
Salary description
£38000.00 - £42000.00 per year