My client is looking to recruit a Customer Care Operative to join their team covering Hampshire & West Sussex.
About the role
As Customer Care Operative you will have your own fully expensed company vehicle to travel around our developments to:
Carry out a range of remedial work for our customers who have moved into their new homes.
• Ensure that all work is to a high standard, delivering a great service to their customers.
• Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
Accurately record and access information on their customer care software
• Complete all the necessary information on work completed and raise if any follow up is required.
Maintain good communication with customers and their customer care team.
• Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team.
About you
• Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
• Practical approach to resolving customer defects.
• Full UK driving licence and residing within easy reach of their developments across Hampshire & West Sussex.
• Customer focused and wanting to deliver a high standard of service to our customers.
• Great communication skills.
• Good at planning out work and what equipment/supplies, etc is needed in advance.
• Friendly and professional approach.
• Proactive problem solver, using your initiative to find solutions.
• Confident IT skills and ideal if you have previous use of customer care software.
* 25 days holiday per annum
* Health Care
* Company Pension scheme
* Company van & Fuel Card
* Company credit card
* Bonus scheme
* ipad / Laptop
For further information please contact Richard Barnes at FBR Recruitment
Salary description
£40000.00 - £40000.00 per year