Service Manager - Southampton

Job description: Service Manager
Location: Southampton 
Salary: £40,000 - £42,000 per annum
Type: Full-time, Permanent
The Role
We are seeking an experienced Service Manager to oversee and support a team of field-based forklift engineers operating in and around the Washington area. This is a hands-on leadership role, combining technical expertise with people management, planning, and customer-facing responsibility.
You will be responsible

Lead, support, and motivate a team of field service engineers for ensuring engineers deliver high-quality service and repairs, meet performance targets, and operate safely and professionally at all times.
Plan and allocate daily workloads, breakdowns, and service schedules
Act as the first point of escalation for technical and customer issues
Provide on-the-job technical support, coaching, and mentoring
Ensure all work is completed to company standards and H&S requirements
Monitor performance, productivity, and quality of work
Liaise with customers to maintain strong working relationships
Complete reports, paperwork, and system updates accurately and on time
Support training, onboarding, and ongoing development of engineersAbout You

Proven experience as a forklift engineer or mobile plant engineer
Previous supervisory or mentoring experience
Strong mechanical, hydraulic, and electrical diagnostic skills
Confident decision-maker with a calm, professional approach
Excellent communication and customer service skills
Organised, proactive, and able to manage priorities effectively
Full UK driving licenceWhat We Offer

Competitive salary of £40,000 - £42,000 per year
Company vehicle
Stable, full-time permanent role
Opportunity to progress within a growing business
Supportive management and a strong engineering team

If this sounds of interest - please contact Celi on (phone number removed) or apply today.
INDCD