Service Manager - Voids
Salary: £64,614 | Level: CFL12
Join Swindon Borough Council at a pivotal moment in our transformation journey. Backed by major investment, strengthened leadership and a clear mandate for improvement, this is an opportunity to play a critical role in shaping a modern service with real impact.
Background
Swindon Borough Council is investing £250 million over five years to improve safety, compliance and tenant experience following a C3 regulatory judgement.
Reducing void turnaround times and returning homes to use quickly is a key priority within this improvement programme.
Your New Role
As Service Manager - Voids, you will lead the end-to-end delivery of the voids service across the housing portfolio, ensuring empty homes are brought back into use quickly, safely and to a good standard.
You will be accountable for performance across the entire voids turnaround process, from inspection through to completion and re‑let. Working closely with operational teams, contractors, lettings colleagues and residents, you will provide clear leadership and assurance that homes meet required lettable and housing standards.
With responsibility for a significant budget and a mixed delivery model, you will oversee workforce planning, contract management and performance monitoring, balancing speed with quality to minimise rent loss while maintaining a strong focus on customer experience. You will also drive service improvement, strengthen governance and use performance data to support informed decision-making.
What You'll Need to Succeed
You will have experience leading voids, repairs or maintenance services within a local authority or social housing setting. A strong understanding of housing standards, asset management and contractor oversight is essential, alongside experience managing teams, performance and budgets.
A relevant property or construction related qualification is desirable, as is a recognised health and safety qualification.
What You'll Get in Return
We offer:
Competitive local government pay and benefits
Access to the Local Government Pension Scheme
Senior leadership development opportunities
A role with direct impact on housing availability and resident outcomes
How to Apply
For further information or to arrange a confidential discussion, please contact Sam Headey at Adecco.
Call - (phone number removed)
Email -
Closing date: 3rd May 2026
Interviews: w/c 18th May 2026
We are an inclusive employer and welcome applications from people of all backgrounds. If you meet most of the criteria and are motivated by making a difference, we'd love to hear from you
Salary description
£64614.00 - £64614.00 per year