People Services Administrator
Contract: Shared Hub & Recruitment (P&C)
Location: Bolton, BS6 6SU
Hours of work: 37.5
Contract Type: Permanent
We are seeking a People Services Administrator to join our People & Culture team, delivering first-class HR administration that enhances the employee experience.
This role maintains high and visible contact with stakeholders, enabling clear communication and representing the function through exemplary customer service.
You will complete work efficiently and accurately, ensuring all activity aligns with internal governance and statutory requirements.
Job Description
The role will also support our P&C helpdesk, acting as a central point of contact and redirecting queries to the relevant teams.
Where appropriate, you will provide information directly (e.g., apprenticeship details) and support teams managing their own internal queries.
Key Responsibilities
- Provide administrative support across the UK&I People & Culture remit, including preparing and issuing employee contracts and letters.
- Support people change processes and offboarding, contributing to projects and assignments as required.
- Deliver exceptional customer service through clear, professional communication with employees and managers.
- Manage key lifecycle administration, including pre-boarding, contract amendments, offboarding documentation, and maintaining accurate employee files.
- Respond to enquiries via shared mailboxes and provide helpdesk support, ensuring timely resolution or redirection.
- Work with Payroll, Vetting and internal teams to meet processing deadlines, ensure compliance, and maintain complete document bundles.
- Gather data for Data Subject Access Requests and uphold GDPR and compliance standards across all work.
- Update People & Culture systems with employee information and ensure documentation and records meet compliance controls.
Professional and Personal Competencies/Qualifications
- Passion for delivering first-class, professional customer service.
- Excellent written and verbal communication.
- Strong attention to detail and high accuracy.
- IT proficiency (Excel, PowerPoint) and confidence working with data; proficient touch typing.
- Ability to organise and prioritise workload to meet deadlines.
- Flexible and adaptable approach to supporting the team.
- Awareness of GDPR and Data Subject Access Requests.
- Ability to build and maintain strong working relationships with internal stakeholders.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com