Salary: £30k - £40k DOE
Company Benefits: Flexible start / finish times, Free Gym Membership, Health & Wellbeing Programmes, Retail & Hospitality Discounts, Health Cash Back Plan
Lloyd Recruitment Services is delighted to be partnering with a fast-growing business in Horley to recruit a proactive and relationship-driven Retail Account Manager. In this role, you'll work closely with internal teams to manage post-order customer activity, ensuring projects run smoothly and key deadlines are met.
Our client is committed to delivering high-quality, bespoke retail products, so we're looking for someone who is organised, commercially aware, and confident building strong customer relationships. This is an excellent opportunity to join a dynamic, expanding organisation with real potential for career progression.
Retail Account Manager Key Responsibilities
Build and maintain long-term customer partnerships, ensuring communication is timely, clear, and tailored
Gain a strong understanding of product ranges to respond quickly and accurately to queries
Assess customer needs and collaborate with Quality Assurance to ensure all products meet required standards and specifications
Oversee orders from start to finish, ensuring smooth delivery, invoicing, and on-time project milestones
Work with Sales Coordinators to complete all customer documentation efficiently and accurately
Prepare accurate, well-presented quotations and confirm all order details
Prioritise daily tasks to meet customer expectations and handle urgent issues confidently
Manage internal and external deadlines using available software tools
Work with the Key Account Manager to align customer plans and support wider account strategy
Check product samples for quality before dispatch
Escalate customer queries or concerns to the Key Account Manager where needed
Retail Account Manager Skills & Experience
Experience in Account Management or a similar customer-focused role within retail products or FMCG
Background in private label or made-to-order product ranges is advantageous
Excellent written and verbal communication skills
Ability to build strong working relationships at all levels
A customer-centric mindset with a passion for delivering first-class B2B service
Natural problem-solver and fast learner
Strong multitasking abilities, able to handle multiple projects and priorities
Excellent attention to detail; proficient in MS Office
Proactive, organised, and collaborative in approach
Extra Information:
Refer a friend and earn up to £500 (see website for details)
Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful
By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer
Salary description
£30000.00 - £40000.00 per year