The order in which job vacancies are displayed is determined by a composite score based on the following factors:
Keyword Relevance: How well your search terms match the vacancy details. We prioritize matches found in the job title, followed by job requirements, location names, and educational levels. Matches within general employer information or the organization's name carry a lower weight.
Commercial Prioritization (Premium Jobs): Vacancies paid for by employers ('Premium' or 'Sponsored') receive a ranking boost and will appear higher in the search results.
Recency (Date Relevance): Newer vacancies are prioritized. The relevance score of a vacancy is reduced by half once the posting is older than 30 days.
Proximity (Distance Relevance): Vacancies located closer to your search location are ranked higher. For vacancies located more than 30 km from the search center, the relevance score is halved.
The final ranking is established by multiplying all these individual factors to calculate the total relevance score.
We're looking for a proactive and approachable individual to join a customer support team focused on delivering high-quality service. You'll play a key role in ensuring customers receive the support and guidance they need, helping to maintain a smooth and positive experience.
Responsibilities
Providing friendly and professional customer support
Responding to queries and resolving issues efficiently
Supporting day-to-day operations across multiple sites
Sharing accurate information on processes and services
Working closely with internal teams to improve the overall customer experience
About You
Previous experience in a customer-facing or service-based role
Confident communicator with strong interpersonal skills
Organised, with the ability to manage tasks across different locations
Proactive, reliable, and solutions-focused