Jobs in Round Maple

Technical Consultant

Location: Remote

Employment Type: Full-Time (Part-Time also considered)

Salary: Competitive

We are seeking a talented and driven Technical Consultant to contribute to our continued growth and success. Working closely alongside the technical and sales teams, you will play a vital, client-facing role in delivering exceptional technical solutions. You will guide clients through their technical requirements – from pre-sales network design and consultancy to post-sales builds and configuration. The provision of these value-added, consultative services is what makes us stand out in the industry.

This is an excellent opportunity for an experienced professional with a deep understanding of wireless and networking, exceptional communication skills, and a genuine passion for delivering high-level technical customer support.

Key Responsibilities:

Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients.
Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs.
Site Surveys and Design: Conduct wireless network design, surveying, and consultancy (requires the ability to travel to various UK-based customer sites).
Documentation: Accurately document completed work for both internal records and client handovers.
Systems Maintenance: Assist the existing technical team with maintaining and optimising internal systems.
Thought Leadership: Create engaging technical content for social media and represent the company at industry conferences.
Relationship Building: Engage in active vendor and client networking.

Core Services Delivered:

End-to-end network design.
Wireless design, site surveying, and advanced diagnostics.
Pre-configuration of network equipment before client dispatch.
Remote break-fix support and troubleshooting for customer network configurations.

Skills and Qualifications

Essential Requirements:

Strong foundational understanding of networking principles.
Proven expertise in Enterprise wireless networks and wireless design / implementation.
Experience with dynamic routing protocols (OSPF and BGP) and IPv6.
Previous experience providing dedicated end-user technical support.
Familiarity with helpdesk or CRM software platforms.
Outstanding communication skills and a highly personable approach.

Desirable Experience:

Wireless design and diagnostics using Ekahau, Hamina or Sidos.
Working knowledge of Proxmox virtualisation.
Experience in Wireless ISP (WISP) design.
MikroTik certification (Engineer level).
Working knowledge of key vendors, including Ubiquiti, MikroTik and TP-Link.

Why Join:

Professional Growth: Full vendor training provided to keep your skills sharp.
Great Culture: Be part of a fast-growing business with a highly supportive, collaborative team environment and a strong industry reputation.
Time Off: 25 days annual leave plus bank holidays.
Future Security: Employer pension contributions.

If you have a background as a Network Engineer, Network Administrator, Systems Administrator, IT Consultant, Solutions Architect, or Technical Support Specialist and are ready to step into a dedicated Technical Consultant role, we would love to hear from you. Apply today