ACCOUNT MANAGER KEY RESPONSIBILITIES:
* Proactively manage your own pipeline of customers, scheduling and completing calls to each customer on a regular basis
* Respond to customer email enquiries and ensure that queries / quotes / orders are dealt with, in accordance with agreed timeframes / SLA's
* Schedule appointments for Business Development Manager, liaising with them directly to ensure that relevant information is passed on ahead of meetings, and recorded on CRM for reference
* Manage requests for quotes and follow up as required, engaging with other internal departments to ensure accuracy of information, prior to completing quotes (Stock availability, delivery times and schedules, pricing, shipping etc).
* Updates to CRM: Keep accurate records and document all email interactions, calls, follow up tasks projects etc.
* Analyse customer accounts to assess and identify opportunities to drive growth and profitability within their ordering portfolio.
* Identify and sell existing or new whitespace products.
* Actively maintain positive client relationships through service delivery; anticipating needs and potential issues.
* Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
* Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
* Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
* Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
ACCOUNT MANAGER KEY SKILLS / EXPERIENCE REQUIRED
* Previous B2B or B2C experience at a similar level (Account Manager, Internal Sales, Sales Administrator, Business Development)
* Comfortable selling via phone and in virtual meetings with both existing, dormant or prospective customers.
* Enthusiastic, and driven to grow your accounts
* Commercially minded, with the ability to analyse and interpret data leading to additional business opportunities for growth
* Excellent communication skills, with the confidence to naturally build strong relationships with both customers and colleagues.
* Negotiation and persuasion skills with a passion for people
BENEFITS PACKAGE:
* Salary up to £38k plus bonus
* An opportunity to join a growing company with lovely modern offices and amenities for staff.
* Annual Bonus scheme in place, with the addition of monthly incentives
* Free onsite parking
* Free snacks and Lunch on a weekly basis
* Vouchers and additional perks
Salary description
£33000.00 - £40000.00 per year