Aldershot
Permanent, Full Time
Monday - Friday working week, no weekends
22 days annual leave, rising to 27 days with length of service
Service Advisor - Company Overview:
Our client is a well-established automotive retail group representing leading manufacturer brands across multiple locations. This is a customer-focused and rewarding environment where colleagues play a key role in delivering excellent service and building long-term customer relationships. The group is committed to supporting its people through training, development opportunities and a positive team culture. Our client is an equal opportunities employer, committed to a working environment that is free from all types of discrimination, is inclusive, and empowers people to bring their whole self to work.
Service Advisor Role and Responsibilities:
Acting as the main point of contact between customers and the workshop team
Arranging and booking vehicle servicing appointments via telephone and email
Greeting customers and managing their experience throughout their vehicle's time within the workshop
Providing regular updates and consultatively advising customers on repair work required
Creating customer invoices and explaining completed work clearly
Proactively arranging future servicing and maintenance appointments
Pre-calling customers ahead of bookings to confirm requirements, documentation and estimated costs
Updating job cards, trackers and systems with relevant service plans, warranty information and maintenance details
Managing shared inbox communications and responding promptly to customer enquiries
Preparing job cards ready for customer appointments and managing booking requests
Service Advisor Skills and Experience:
Previous automotive Service Advisor experience is advantageous but not essential
Strong customer service skills with the ability to build rapport and provide tailored Comfortable managing deadlines, workloads and customer expectations
Confident communicating with customers and workshop teams
A proactive approach with a willingness to learn and develop within the role
DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW
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Salary description
£28000.00 - £30000.00 per year