This highly successful Specialist Cruise company provides unique and niche destinations worldwide with a high ocean & expedition booking rate, with a great reputation in the industry.
If you are currently an experienced Expedition Cruise Specialist from a luxury travel background with great sales experience, we would love to hear from you.
Luxury Ocean & Expedition Cruise Consultant Duties:
* Serve as the cornerstone of the client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role, it’s a consultative, relationship-driven position where your ability to understand client preferences, anticipate needs, and curate exceptional cruise holidays will define your success.
* Ensuring every detail - from itinerary selection and restaurant reservations to booking forms and online check-ins is handled with precision and care.
* Offering a seamless, high-touch experience tailored to each client’s preferences.
* Building long-term relationships, offering personalised cruise recommendations and adding thoughtful touches that reflect their clients’ tastes.
* Take part in in generating ideas to improve the client experience and enhance how our client works.
* Guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up.
* Take part in exclusive client events designed to deepen relationships, enhance loyalty, and strengthen your personal connection with each client.
* Build long-term relationships by understanding client preferences, travel history, and lifestyle aspirations.
* Stay continually informed on cruise line developments, ship launches, exclusive offers, and emerging industry trends across Luxury Ocean, Expedition, and Specialist segments.
Luxury Ocean & Expedition Cruise Consultant – Essential Requirements:
* Luxury Ocean & Expedition Cruises sales experience is essential within an established travel company with strong expedition cruise knowledge.
* Record of converting enquiries into bookings and achieving or surpassing sales targets.
* In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors.
* Someone who thrives in a fast-moving, imaginative environment where client experience is everything.
* Ability to foster long-term connections and make personalised recommendations to clients.
* Confident in navigating a wide range of cruise products - from luxury ocean liners to expedition vessels and specialist cruises - and skilled at matching these to the unique desires of each client.
Luxury Ocean & Expedition Cruise Consultant – Benefits
* Our client has a strong emphasis on client retention, resulting in generous commission - OTE £80K++
* Supportive team
* Hybrid working 2 days office, 3 days from home
* Travel perks.
* Generous annual leave allowance.
* Significant company discount for personal cruise bookings
* Opportunities to join familiarisation (fam) trips.
* A collaborative, creative, and energising work environment
* Social events
* Pension
* Career development
Salary description
£35000.00 - £37000.00 per year