Jobs in Ratcliff

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off

Your new role:

* First line support handling customer enquiries and support issues using our ticketing system

* Proactive network monitoring of alarms and traps for our customers via our monitoring tools

* Troubleshooting circuit faults and working with carriers to achieve fault resolution

* Driving fault resolution to ensure SLA’s are not breached

* Ensure issues are handled effectively by following our SLA Guidelines

What you’ll need to succeed:

* Experience of working within a customer focused role.

* Knowledge of CompTIA Networking, JNCIA or CCNA certification.

* Excellent verbal and written communication skills with a professional phone manner

* Flexible approach with the ability to work effectively under pressure.

What we offer:

* Involved in varied projects that make a positive impact on critical services on a local and national level

* Vibrant company culture with a wide range of events and social activities throughout the year

* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave