Trafford Park, M17 | £12.71 per hour | Part-time | Temporary to Permanent
We’re looking for a Customer, Sales & Accounts Administrator to join our team in Trafford Park.
This is a varied part-time role with a 70/30 split:
70% Customer Service & Sales Administration
30% Basic Accounts & Finance Administration
You’ll be responsible for supporting customers, processing orders, assisting the sales team and helping with day-to-day accounts administration.
Key Responsibilities
Customer Service & Sales – 70%
* Deal with customer enquiries by phone, email and in person
* Provide a friendly, professional and helpful service
* Handle customer queries and complaints
* Resolve issues where possible and escalate when required
* Process customer orders from enquiry through to delivery
* Prepare quotations, invoices and delivery notes
* Liaise with warehouse and purchasing teams
* Keep customers updated on order and delivery progress
* Maintain accurate customer records and CRM information
* Support the sales team with administration
* Help manage and follow up sales leads
* Assist with customer communications, promotions and campaigns
* Record customer feedback and help identify ways to improve service
Accounts & Finance – 30%
* Monitor and manage the company accounts inbox
* Respond to or direct accounts queries
* Upload supplier invoices and financial documents into Xero
* Carry out basic accounts administration in Xero
* Check invoice information for accuracy
* Match or allocate transactions where appropriate
* Deal with customer and supplier account queries
* Assist with invoice and payment queries
* Follow up outstanding issues
* Liaise with customers, suppliers and internal teams
* Support the wider accounts function with general administration
About You
We’re looking for someone who is:
Customer-focused and friendly
Organised and able to manage multiple tasks
Confident communicating by phone and email
Accurate with excellent attention to detail
Comfortable dealing with customer queries and resolving problems
A good team player who is also able to work independently
Proactive and willing to learn
Ideally, you'll have:
* Previous experience in customer service, sales administration or office administration
* Experience processing orders, quotations or invoices
* Some experience with Xero
Hours & Contract
Monday, Tuesday and Friday
Approximately 5 hours per day
Flexibility to increase to 6 hours per day for the right candidate
We’re flexible on the exact start and finish times
Temporary position initially, with the opportunity to become permanent
Interested?
If you're organised, customer-focused and have some experience with Xero and basic accounts administration, we'd love to hear from you.
Apply now to be considered for this part-time opportunity in Trafford Park
Salary description
£12.71 - £12.71 per hour