Technical Support Engineer

Key Objectives of the Role

* Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices

* Provide responsive, hands-on support for our field-based engineers, systems and customers

* Commissioning support for our professional services team

* Maintain documentation for processes, systems, assets, and credentials

* Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands-on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.

We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.

In this role, you'll:

* Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.

* FAT testing of systems and solutions in our Manchester facility.

* Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.

* Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.

* Support platform / system / security upgrades on customer / hosted / maintained systems.

* Maintain / Create documentation for systems and processes.

Qualifications, Knowledge, Skill and Experience (Required to perform the job)

Essential

* Good understanding of IP Networking, switches, firewalls, routers and VPNs.

* IT Support / helpdesk experience

* Experience of Patching, System upgrades, Remote access support

* Strong communication and a self-driven approach

Desirable

* Experience with FAT testing

* Familiarity with SQL / Database technologies

* Experience integrating platforms and systems

* Active certifications in relevant Security / IT / Networking areas

Personal Qualities

* Self-motivated and proactive

* Strong analytical and problem-solving mindset

* Comfortable working in a dynamic, small-team environment

* Holds a full UK driving licence and has access to own transport