📍Princes Risborough (Office Based)
💰 £33,000 - £36,000 per annum (DOE) + Benefits
⏰ Monday-Friday | 8:30am-5:00pm
An excellent opportunity has arisen for an experienced Spare Parts & Customer Service Manager to join a leading supplier of specialist filling, capping and packaging machinery.
Working within a small, friendly and collaborative team, you will play a key role in ensuring the smooth management of spare parts, customer service, service contracts and engineering schedules, while delivering exceptional support to both customers and suppliers.
This is a varied position that would suit someone who is highly organised, proactive and customer-focused, with experience within machinery, engineering, automotive, packaging or manufacturing environments.
The RoleAs Spare Parts & Customer Service Manager, you will be responsible for overseeing the complete spare parts process, coordinating service activities, supporting customers and suppliers, and ensuring all administrative processes are completed efficiently and accurately.
Key Responsibilities
Managing spare parts enquiries and liaising with suppliers
Processing spare parts orders from enquiry through to delivery
Creating and maintaining job files using Sage
Updating and maintaining records within Salesforce CRM
Raising customer invoices and supplier purchase orders
Monitoring deposit invoices and outstanding payments
Tracking order progress and providing regular updates to Directors
Handling incoming calls and directing enquiries appropriately
Supporting sales, service and engineering teams with customer requests
Liaising with finance regarding account-related matters
Managing service contracts, renewals and customer agreements
Scheduling service visits and coordinating engineer diaries
Booking preventative maintenance and service appointments
Preparing quotations and invoices for service work
Arranging transport and handling customs clearance requirements
Following up customer and supplier enquiries to ensure excellent service levels
Maintaining accurate records, filing systems and administrative processes
Providing general office support and assisting Directors as required
About You
We're looking for a motivated and organised individual with excellent communication skills and a proactive approach to customer service.
Essential Skills & Experience
✅ Previous experience in spare parts administration, customer service or service coordination
✅ Strong customer service and relationship management skills
✅ Excellent telephone and communication skills
✅ Ability to prioritise workload and manage multiple tasks
✅ Experience using CRM and business systems
✅ Strong organisational and administrative skills
✅ Proactive and self-motivated approach
✅ Ability to follow up enquiries and ensure tasks are completed efficiently
Desirable
✅ Experience within packaging machinery, manufacturing, engineering or automotive sectors
✅ Experience using Sage and Salesforce
✅ Knowledge of service scheduling and engineer coordination
✅ Understanding of logistics, transport and customs processes
What's On Offer?
Salary of £33,000 - £36,000 depending on experience
Government Pension Scheme
Death in Service Benefit
25 days annual leave plus Bank Holidays
Friendly and supportive team environment
Modern open-plan office
Stable and growing business with long-term career prospects
If you're an organised and customer-focused professional looking for a varied role within a successful engineering and machinery business, we'd love to hear from you.
Apply today for immediate consideration
Salary description
£33000.00 - £36000.00 per year