Jobs in Play Hatch

Key Account Manager
UK South (Hybrid / Remote – 1–2 days per month in office)
£55,000 – £65,000 + Benefits
We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.
Key Responsibilities
* Manage and develop long-term strategic relationships with key customer accounts.
* Act as the primary commercial contact for a portfolio of high-value clients.
* Build and maintain account development plans aligned to customer objectives and business priorities.
* Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.
* Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.
* Identify opportunities for account growth including upselling, cross-selling, and contract expansion.
* Develop and manage revenue and growth plans across assigned accounts.
* Lead contract renewals and commercial negotiations.
* Proactively identify and mitigate risks relating to customer retention and satisfaction.
* Support the continuous improvement of account management processes and best practices across the business.
Skills & Experience Required
* Minimum 5 years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses.
* Strong experience working with Microsoft Dynamics 365 Business Central environments.
* Proven ability to manage complex customer relationships involving multiple stakeholders.
* Strong commercial awareness with experience driving account growth and customer retention.
* Strategic mindset with the ability to focus on long-term customer value.
* Excellent communication and relationship-building skills, with confidence engaging at senior leadership level.
* Highly organised with strong prioritisation and account management capabilities.
* Comfortable working autonomously and taking ownership of customer outcomes.
* Experience using HubSpot CRM would be advantageous.
Benefits
* Competitive annual leave entitlement, including your birthday off.
* Pension scheme available from day one.
* Critical Illness and Death in Service cover.
* Electric Vehicle Salary Sacrifice Scheme.
* Employee Assistance Programme.
* Ongoing professional development and Microsoft certification training.
* Modern, digitally focused working environment with access to the latest Microsoft technologies.
* Supportive company culture with a strong focus on wellbeing and employee development