Job Title: Advanced Behaviour Complex Coach (Residential Support Worker)
Location: Eastbourne
About The Role:
We are seeking passionate and resilient Advanced Behaviour Complex Coaches (Residential Support Workers) to join our Children's Residential Homes in Eastbourne.
This is a rewarding opportunity to support children and young people with highly complex emotional, behavioural and additional needs, helping them to build safe, stable and ambitious futures.
As an Advanced Behaviour Complex Coach, you will play a key role in delivering high quality, therapeutic and trauma informed care within a high risk, complex environment. You will be expected to lead through practice, model exceptional standards on shift and support the wider team through consistency, professionalism and positive role modelling.
You will work as part of a high performing residential team delivering child centred care that promotes emotional wellbeing, independence, regulation, life skills and positive behavioural outcomes.
Our home is a specialist Residential Children's home supporting young people aged 12 - 16 with complex emotional, behavioural and additional needs, including Autism Spectrum Disorder (ASD), complex attachment difficulties, developmental trauma, emotional dysregulation, self harming behaviours, suicidal ideation and extreme challenging behaviours. The young people are verbal and relatively independent and require calm, resilient and emotionally regulated adults who are able to build trusting relationships, maintain professional boundaries and confidently support young people through complex and high pressure situations.
At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development.
Our culture is shaped by our core values:
We are outstanding
We seek to understand
We will do whatever it takes
We inspect and don't expect
We are radically honest
We never give up
Key Responsibilities:
As a Advanced Behaviour Complex Coach you will:
Provide safe, consistent and trauma informed care within a high risk, complex environment
Support the emotional, physical and psychological wellbeing of children and young people
Build positive, professional and therapeutic relationships while maintaining clear boundaries
Safeguard and promote welfare in line with legislation, Local Authority guidance and organisational policies
Deliver care in line with therapeutic models, PBS plans, risk assessments and individual care plans
Model calm, confident and therapeutic responses to challenging and high risk behaviours
Support young people to regulate emotions, manage behaviours and develop socially appropriate responses
Promote independence, life skills, routines and engagement in education
Contribute to meaningful activities, trips, holidays and experiences for young people
Work collaboratively with House Leaders, management and wider multidisciplinary teams
Support and guide less experienced staff through positive role modelling and consistency on shift
Maintain accurate records, daily logs, incident reports and safeguarding documentation
Contribute to handovers, team meetings and reflective practice
Support the maintenance of a safe, clean and homely environment
Administer medication in line with training and policy
Work flexibly across different homes within the service where required
About You:
We are looking for compassionate, resilient and emotionally intelligent individuals who are committed to making a positive difference in the lives of young people. You will have:
Experience working with children and young people with complex needs and/or behaviours (strongly preferred)
A genuine passion for supporting vulnerable young people
Strong communication and relationship building skills
Emotional resilience and the ability to remain calm under pressure
Confidence working within high risk and fast paced environments
The ability to work within professional boundaries
A trauma informed and child centred approach
Level 3 Diploma in Residential Childcare (preferred) or willingness to complete
Flexibility to work shifts including evenings, weekends and bank holidays
A commitment to delivering outstanding care and outcomes
What We Offer:
Competitive enhanced salary package
Extensive training and development opportunities
Fully funded Level 3 and Level 5 qualifications
Performance related bonus scheme
Private healthcare
24/7 GP access
Gym membership contribution
Extensive training and CPD opportunities
Leadership mentoring and internal progression pathways
Pension scheme
Supportive team culture focused on development and wellbeing
Working Hours & Shift Patterns:
SuperCare operates a 24 hour, 365 day service. Flexibility is essential within this role.
Day Shifts
1 day on, 2 days off (rolling rota)
07:30am - 10:30pm (15 hour shifts)
Waking Night Shifts
2 nights on, 2 nights off (rolling rota)
10:00pm - 08:00am (10 hour shifts)
Shift patterns may vary depending on the needs of the home and the young people we support.
Safer Recruitment
All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures.
If you are passionate about supporting children and young people with complex needs to achieve positive outcomes and want to join a provider committed to outstanding care, we would love to hear from you. Apply now to become part of the SuperCare team
Salary description
£35000.00 - £36000.00 per year