Location: North London / North West London / North East London
Join a leading provider of IT, communications, and managed document solutions, renowned for delivering exceptional technical support to a prestigious client base across the London. This is an exciting opportunity for a skilled Field Service Engineer to contribute to service excellence and customer satisfaction in a dynamic, team-oriented environment.
Role
As a Field Service Engineer, you'll be responsible for delivering professional, efficient support for MFDs and photocopiers. You'll work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships.
Key Responsibilities:
Provide on-site technical support within agreed SLA timeframes
Diagnose and resolve hardware and software faults efficiently
Perform routine servicing, updates, and equipment modifications
Support installation and configuration of devices
Maintain accurate service call logs and documentation
Identify and report recurring faults for proactive resolution
Share technical knowledge and support team development
Manage boot stock and site inventory effectively
Deliver outstanding customer service and build rapport with key accounts
Cover for colleagues during absences or peak demand periods
Attend manufacturer training to stay current with product developments
Ideal Candidate Profile:
Proven experience in field-based support for MFDs, photocopiers, or print solutions, alternatively someone with transferable skills within IT hardware / EPOS / ATM etc
Strong fault-finding and problem-solving skills
Excellent communication and interpersonal abilities
Customer-focused with a commitment to service excellence
Organised, proactive, and able to work independently or as part of a team Salary:
Up to £36,500 +
10% bonus
Company Car, Mobile Phone, Laptop,
Pension Scheme
Healthcare
26 Days Holiday + Bank Holidays
Ongoing Manufacturer Training How to Apply:
Click the link below to submit your CV for consideration.
If you are currently seeking a Photocopier position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. Pure Talent Group Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of Print production roles in this sector.
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Salary description
£30000.00 - £36500.00 per year