Key Responsibilities:
Identify and account for all charges payable on leasehold flats and shared ownership properties.
Maintain all records and deal with the administration of the billing and recovery of all costs associated with service, management and all other charges applicable to leasehold flats and shared ownership properties.
Offer advice and signposting for people in hardship in arrears. Initiate legal action for the recovery of arrears, assisting the Leasehold Services Manager and Legal Services in cases in the County Court
Maintain on an ongoing basis through the year, actual costs for communal/structural routine building maintenance chargeable to the block and recharged to lessees in Management Charge billing
Assist with the consultation with leaseholders on qualifying works over the prescribed limit and long-term agreements, in accordance with Section 20 of the Landlord and Tenant Act 1985 (as amended) and in accordance with the policies for consultation with residents, to ensure that residents are properly informed and the client l is legally able to recover costs from leaseholders
Deal with all enquires relating to costs and charges on leasehold flats and shared ownership properties resulting from correspondence or in person/via the telephone
Respond in a timely manner to requests for information from external agencies in regard to property sales, update system
Respond to demand from Right to Buy applicants by offering advice and assistance at any point of the process and at a face to face meeting to discuss the section 125 Offer Notice Requirements:
Ability to prioritise and deliver an appropriate level of service
Able to communicate effectively with people at all levels.
Ability to analyse and interpret data.
Initiative.
Excellent skills in understanding and operating IT systems
Salary description
£27.00 - £27.38 per hour