Reporting to the housing manager, you will be responsible for providing a range of tenancy and leasehold management services to a diverse group of residents, in a flexible way whilst also ensuring the varying needs of residents, including those most vulnerable are met.
Duties:
Engage with residents to ensure a comprehensive and effective housing management service is delivered in conjunction with colleagues.
Deliver by taking ownership of assigned cases (including ASB) and regularly discuss case management progress with your Line Manager closing cases promptly when all actions are completed and keeping meticulous records.
Communicate effectively with both the internal customer and external stakeholders, focusing on the needs of the resident and ensuring that services meet their needs and expectations.
Take a multi-agency and cross organisational approach to problem solving, where this is appropriate and set out clear SMART action plans as to how the issues will be resolved.
Putting risk assessments in place in all serious cases to ensure the safety of the customers and staff.
Support the use of mediation where that is appropriate and other non-legal remedies.
Ensure that the health and safety of our residents and staff is considered in casework.
Experience Required:
Experience of working in a demanding customer focused service environment
Experience of housing management or casework management experience.
Strong working knowledge of legislation within the housing sector.
A strong understanding of housing management issues for different tenures
Salary description
£22.43 - £29.78 per hour