Location: Stroud, Gloucestershire
Hours: Full Time, Monday to Friday, 9:00am - 5:00pm | Permanent
Salary: Up to £35,000 per annum
MUST HAVE A FULL UK DRIVING LICENCE
Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business.
Key Responsibilities of a 2nd Line Support Engineer:
*
Provide 2nd line technical support for hardware, software and end users
*
Support Windows and MacOS devices across the business
*
Provide support for iOS devices and mobile technologies
*
Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD)
*
Support file sharing applications and cloud-based technologies
*
Troubleshoot printers, scanners and other peripheral devices
*
Manage incidents, service requests and changes through the IT service desk
*
Support Meraki wireless infrastructure and Cisco AnyConnect VPN
*
Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV
*
Support VIP users, ensuring a high level of customer service at all times
*
Work closely with colleagues to resolve technical issues and support ongoing IT projects
Key Skills of a 2nd Line Support Engineer:
*
Previous experience within a 2nd Line Support, IT Support or Service Desk role
*
Strong knowledge of Microsoft 365
*
Experience supporting Windows and MacOS environments
*
Knowledge of Microsoft Entra ID (Azure AD)
*
Experience using IT service desk or ticketing systems
*
Excellent troubleshooting and problem-solving skills
*
Strong communication and customer service skills
*
Ability to manage multiple tasks and prioritise workload effectively
*
Proactive and adaptable approach to work
*
Knowledge of networking fundamentals
*
Full UK driving licence
To be considered for this role, please email contact Katie Tyrrell at First Base Employment
Salary description
£35000.00 - £35000.00 per year