This is a great opportunity for someone with 1-2 years of experience in IT support, or a naturally strong junior engineer ready to step up in a fast-moving MSP environment. You’ll support a wide range of clients across day-to-day helpdesk issues, user support, device setup, onboarding and offboarding, and general IT administration.
This is a hands-on, client-facing role, so we’re looking for someone who is not only technically capable, but also presentable, organised, calm under pressure, and good with people. You should be comfortable managing your own workload, taking initiative, and working independently, while also knowing when to ask for help.
As part of a smaller team, you’ll also have the opportunity to get involved in projects and migrations, build your technical skills quickly, and take on increasing responsibility over time. This is a strong learning environment with genuine room to grow.
Key responsibilities:
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Provide 1st line and junior 2nd line support across a range of client environments
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Respond to tickets in a professional and timely manner and keep documentation up to date
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Troubleshoot common issues across devices, accounts, email, connectivity, printers, meeting rooms, and general office technology
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Support onboarding and offboarding, laptop setup, user administration, and other day-to-day operational tasks
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Act as a professional first point of contact for client support requests and represent the business well
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Support senior engineers with project work, migrations, and wider technical initiatives
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Over time, take ownership of smaller internal or client-facing projects with support from the team
Skills and experience:
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1-2 years of experience in IT support, helpdesk, service desk, or a similar role
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Strong troubleshooting skills and a solid understanding of core IT support principles
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Experience supporting users in a professional environment
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Able to manage your own workload and work without constant oversight
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Confident communicator with a professional and friendly manner
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Well organised, proactive, and comfortable in a client-facing role
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Willingness to learn quickly and get stuck into a wide variety of work
Desirable:
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Previous MSP experience
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Exposure to platforms such as Windows, Mac, Microsoft 365, Google Workspace, SaaS administration, onboarding/offboarding, laptop setup, or basic networking
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Any exposure to project work, migrations, or working across multiple client environments
What we’re looking for:
We’re looking for someone with a good head on their shoulders - someone who is switched on, dependable, and happy to crack on with their workload without needing constant direction.
You should take pride in doing things properly, communicate well, and come across professionally with clients. Just as importantly, you should be curious, motivated, and excited by the chance to learn quickly in a smaller team where you can get involved in more than just basic support.
Salary and benefits:
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£28,000-£30,000 depending on experience
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Private medical insurance, enhanced family leave, enhanced sick pay, company pension, weekly team lunch, company events, referral programme, discretionary bonus scheme, and flexible working following successful completion of probation
Working pattern:
This role is office-based in Kennington, 5 days per week to start. Following successful completion of probation, flexible working from home is available
Salary description
£28000.00 - £30000.00 per year