This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
Covering 2 sites – Normanton and Pontefract
Monday – Friday 37.5 Hours ( With some flexibility )
What You'll Do
* Lead, coach and support the Customer Services Team.
* Provide hands-on support with calls, reception and referrals when required.
* Monitor service performance and identify opportunities to improve patient access and customer experience.
* Work closely with colleagues to ensure services run smoothly and efficiently.
* Train, Develop and Coach new and existing staff
* Help create a positive, supportive and high-performing team culture.
* Help design training manuals and look at improvements to process
About You
You'll be an organised, approachable and confident leader with:
* Previous experience leading a customer service team.
* Excellent communication and problem-solving skills.
* The ability to motivate others and manage competing priorities.
* A passion for delivering exceptional customer service.
* You will need to be flexible and pro-active
Healthcare experience is beneficial but not essential.
You'll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues. We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including:
* 28 days annual leave plus bank holidays and your birthday off
* Health and wellbeing programme
* Cycle to Work scheme
* Professional membership reimbursement
* Up to two paid volunteering days each year
Salary description
£30000.00 - £33000.00 per year