This is an excellent opportunity to join a busy Housing Management team, delivering a customer-focused tenancy and neighbourhood management service while working closely with residents and partner agencies to create sustainable tenancies and thriving communities.
Key Responsibilities:
* Manage a designated patch, providing comprehensive tenancy and neighbourhood management services.
* Investigate and resolve tenancy breaches.
* Carry out tenancy sign-ups, accompanied viewings and ensure new tenants understand their tenancy responsibilities.
* Support tenants with rent payment expectations and signpost or assist with Housing Benefit and Universal Credit applications where appropriate.
* Manage tenancy changes, including successions, assignments and mutual exchanges.
* Conduct estate inspections, working alongside internal teams to improve neighbourhood standards and resolve environmental issues.
* Work collaboratively with internal departments and external agencies to support vulnerable residents and promote tenancy sustainment.
* Identify safeguarding concerns and make appropriate referrals in line with safeguarding procedures.
* Encourage resident engagement and support community involvement initiatives.
* Maintain accurate case records and contribute to achieving service performance targets.
Requirements:
* Previous experience working as a Housing Officer, Neighbourhood Officer or Tenancy Management Officer within a Local Authority, Housing Association or similar social housing environment.
* Experience managing tenancy breaches, anti-social behaviour cases and general housing management issues.
* Good understanding of housing legislation, tenancy management and safeguarding responsibilities.
* Excellent communication and customer service skills with the ability to manage challenging situations professionally.
* Experience working with partner agencies to deliver positive outcomes for residents.
* Full UK Driving Licence.
If you're an experienced Housing Officer looking for your next contract opportunity, I'd be keen to discuss the role with you. Please apply today or get in touch for more information
Salary description
£23.00 - £27.00 per hour