This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
Acting as the first point of contact for customers calling about their home insurance claims
Providing clear, empathetic guidance and professional support throughout the claims journey
Managing customer expectations and helping guide them through next steps
Working towards individual and team performance targets while maintaining excellent customer outcomes
Confidently using technology and multiple systems to manage claims accurately and efficiently
Skills and experience we’re looking for:
A resilient, enthusiastic and customer‑focused approach
The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset
The ability to remain calm, empathetic and professional in challenging situations
Strong communication skills are essential
Good IT skills and confident using Microsoft packages e.g. Outlook and Word
Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00.
In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary of £26,700 (depending on location, skills, experience, and qualifications).
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for Everyone
We’re inclusive and welcome everyone — we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.
We consider all forms of flexible working, including part‑time and job‑share arrangements. We flex locations, hours and working patterns to suit our customers, business and you.
Most of our people are smart working — spending at least 50% of their time in our offices every week — combining flexibility with time together with colleagues.
How to apply
We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at (email address removed)
Salary description
£0.00 - £0.00 per year