Salary: Up to £45,000 per annum
Location: Harrow, London – Hybrid Working
Start Date: Immediate
Job Type: Full-time, Permanent
Working Pattern: Hybrid – Harrow office, home working and client sites
An exciting opportunity has arisen for an experienced Customer Success Manager / Account Manager to join a growing Managed Services Provider delivering end-to-end IT services and technical support to businesses across the UK.
This is a commercially focused role combining customer success, account management and business growth. You will manage an existing portfolio of B2B clients, develop strong long-term relationships and identify opportunities to increase revenue through additional services and solutions.
Key Responsibilities
* Manage and develop a portfolio of B2B customer accounts
* Build strong client relationships and provide an exceptional level of service
* Identify opportunities to increase revenue and grow existing accounts
* Develop new customer relationships and support new business growth
* Work towards monthly, quarterly and annual revenue and margin targets
* Manage sales pipelines, forecasts and commercial opportunities
* Maintain regular contact with customers through calls and face-to-face meetings
* Work closely with internal teams to resolve issues and deliver against customer requirements
About You
We are looking for a commercially minded, customer-focused professional who is confident managing B2B relationships and comfortable working within a fast-paced technology environment.
The successful candidate will ideally have:
* 1–5 years' experience within a B2B account management or customer management role, OR 3–7 years' relevant technical customer service experience within a Managed IT Services (MSP) environment
* Strong B2B customer service and relationship management skills
* Previous IT or Managed Services experience is highly desirable
* Good understanding of sales cycles, pipeline management and forecasting
* Strong commercial awareness with the ability to grow revenue and margin
* Excellent written and verbal communication skills
* Strong organisation, prioritisation and time-management skills
* A proactive, self-starting approach and ability to work without constant supervision
* Full right to work in the UK
What's on Offer?
* Salary up to £45,000 per annum
* Hybrid working across the Harrow office, home and client sites
* Immediate start available
* Career progression and personal development plans
* Funded professional training
* Private medical insurance and company pension
* Modern air-conditioned offices with shower facilities
The position will involve some UK travel to customer sites, so candidates should be comfortable attending regular client meetings when required.
If you have a background in B2B customer success, account management or technical customer service and want a role where you can take ownership of client relationships while contributing directly to commercial growth, we would be keen to hear from you.
Apply today for immediate consideration
Salary description
£35000.00 - £45000.00 per year