Head of Client Services – Hybrid Aberdeen/Slough
SAP Consulting | Strategic Accounts | Managed Services Growth | UK
Let’s talk about the bit that happens after the big SAP transformation story has been sold.
Because that’s where this role really lives.
Not in the pitch deck. Not in the implementation hype. Not in the shiny “go-live” photo.
This role is about what happens next. When the client is live, the pressure is real, the stakeholders are watching, and the relationship either becomes a long-term partnership, or quietly starts slipping away.
AG is looking for a Head of Client Services to take ownership of that space. The space between delivery, sales, support, leadership and the client. The place where trust is built properly. Where recurring revenue grows because clients genuinely feel looked after. Where managed services become more than a contract line, they become the reason clients stay.
AG is a fast-growing SAP Gold Partner and SAP VAR, already trusted across complex, asset-heavy industries like Oil & Gas, Utilities, Chemicals, Mining & Metals and Pharmaceuticals. The business has built its reputation on serious SAP work: ECC, S/4HANA Private and Public Cloud, RISE, GROW, transformation programmes, managed services and long-term client partnerships.
Now the business is at the next stage.
The delivery capability is there. The client base is there. The growth opportunity is there.
What’s needed now is someone who can build the Client Services function into something sharper, more scalable, more commercial and more valuable, for AG and for its clients.
This is not a “keep everyone happy” role.
It’s not account management with a nicer title.
It’s a senior leadership role for someone who understands that client service, done properly, is commercial strategy. You’ll be shaping how AG engages with clients from onboarding through to long-term partnership. You’ll be the person making sure the voice of the client is heard across delivery and support, while also protecting margin, growing accounts, managing renewals and spotting risk before it becomes churn.
You’ll work with clients at C-level. Not just when something has gone wrong, but consistently, strategically and with purpose. You’ll know how to run proper governance. You’ll know what a good QBR looks like. You’ll know how to walk into an escalation without making it worse. You’ll know when a client needs reassurance, when they need challenge, and when they need someone senior to simply take ownership.
There’s a big commercial heartbeat to this role.
You’ll own managed account performance. Revenue, margin, renewals, account expansion, all of it matters. You’ll be expected to identify opportunities across SAP Digital Core, EAM and Intelligent Technologies, but this is not about forcing a sale into every conversation. It’s about understanding the client well enough to know where AG can genuinely add value next.
The right person will probably have lived in SAP or technology consulting for long enough to know how these relationships really work. You’ll have owned multi-million-pound portfolios. You’ll understand global enterprise clients. You’ll be comfortable with onshore-offshore delivery models and the reality that great service is rarely delivered by one team in one location.
You’ll also need to build.
That’s the exciting bit.
This is a chance to define and scale AG’s Client Services and Managed Services operating model. To build the team. To create the rhythm. To set the standards. To mentor future leaders. To bring consistency, accountability and proper client excellence into a business that is already growing, but now wants to grow with more structure, more intention and more repeatable success.
This role needs someone polished enough for the boardroom, commercial enough for the negotiation, calm enough for the escalation, and human enough to build relationships that last.
Someone who knows clients do not stay because a contract says they should.
They stay because they trust you.
They stay because you understand their world.
They stay because when things get complicated, you don’t disappear into process, you step forward.
So, if you are a senior client services, customer success, account leadership or managed services leader from the SAP or technology consulting world, and you’re ready to build something rather than just inherit something, this is worth a conversation.
We are not looking for someone to maintain the status quo.
We are looking for the person who can help define what client partnership looks like in the next chapter of the business.
If that sounds like your kind of challenge, let’s talk.