POWWR are seeking a Change and Delivery Lead to aid in the management and growth of its brokerage portfolio within its sales team. As one of our Change and Delivery Lead’s you’ll be responsible for managing project timelines, coordinating stakeholder communications, and performing business analysis activities to support the successful implementation of both client-facing and internal IT projects and change initiatives.
This is an excellent opportunity for you to really make your mark within a growing and ambitious company.
Who is POWWR?
POWWR provides advanced platforms and simple solutions for over 65 energy suppliers and more than 1,400 brokers across the United States and the United Kingdom. It empowers energy suppliers and brokers to grow their businesses and create a transparent, connected journey. The company was previously known as UD Group in the United Kingdom.
What will you be doing?
As a Change and Delivery Lead, you will play a pivotal role in translating business needs into actionable plans, fostering collaboration among diverse teams, and ensuring that all projects are delivered with precision and purpose. You’ll be expected to combine your strong organisational skills with sharp analytical thinking, ensuring that each initiative not only meets its goals but exceeds expectations for quality and efficiency.
Your responsibilities will span both strategic oversight and hands-on coordination, requiring a proactive mindset and an ability to communicate clearly with stakeholders at every level. If you thrive on solving complex challenges and driving continuous improvement, this role offers you the chance to contribute meaningfully to POWWR’s ongoing success.
In this role you will work with our internal teams, our energy supply partners and our energy brokers, bringing a motivated, timely and dedicated approach to ensure that POWWR is seen as the number one ‘go to’ business for software and brokerage requirements.
In this role you will be responsible for leading the successful onboarding and deployment of software solutions for utility sector clients. Acting as the central point of coordination between internal teams (Product, Sales, Development, Support) and external stakeholders, you will ensure that each implementation is delivered on time, within scope, and to the highest standard of client satisfaction, to ensure that POWWR is seen as the number one ‘go to’ business for software and brokerage requirements.
Project Management Activities
- Own the end-to-end implementation lifecycle from contract signature through to go-live and hyper care. Lead project planning, milestone tracking, and delivery assurance.
- Maintain documentation (RAID logs, status reports, meeting actions).
- Collaborate with cross-functional teams to align deliverables, timelines and resolve blockers, ensuring accountability.
- Escalate risks and issues as needed.
- Document lessons learned to improve frameworks and best practices.
Business Analysis
- Gather and document requirements via interviews, workshops, and data analysis.
- Translate business needs and create process flows to enable Product to develop user stories, acceptance criteria, and delivery timelines
- Identify gaps between current and target states.
- Support Sales and Account Management in maintaining product backlogs and prioritising with Product Owners.
Stakeholder Engagement
- Serve as primary client contact during implementation.
- Facilitate workshops, sessions, and status updates.
- Liaise between technical and business stakeholders.
- Communicate updates and assist with presentations and reports.
- Coordinate client training sessions and ensure a smooth handover to support team’s post-implementation.
- Ensure onboarding activities, training workshops, user set ups etc are streamlined and align to technical delivery timelines
Sector-Specific Focus
- Understand UK utilities regulations (Ofgem, smart metering, billing systems).
- Ensure compliance with regulatory and security standards (Ofgem, GDPR, etc).
- Support integration projects with third-party energy suppliers or brokers.
- Contribute to continuous improvement based on sector trends and customer feedback.
What are POWWR looking for?
We are seeking individuals who are proactive, adaptable, and passionate about driving positive change within the energy sector. You should have a strong track record of building relationships, managing projects, and delivering results in a fast-paced environment. Excellent communication skills, attention to detail, and an analytical mindset are essential, as is the ability to navigate complex regulatory landscapes. Experience with UK utilities, smart metering, or billing systems will be highly valued, as will a commitment to fostering innovation and supporting clients throughout their digital transformation journeys.
Technical
- Demonstrates familiarity with Agile and Scrum methodologies.
- Proficient in utilising tools such as Jira, SharePoint, Microsoft Teams, MS Office Suite, and Visio.
- Has a strong understanding of data privacy and compliance standards (e.g., GDPR).
- Capable of managing multiple projects simultaneously while balancing competing priorities.
Analytical
- Exhibits excellent attention to detail and advanced problem-solving abilities.
- Adept at interpreting data and deriving actionable insights.
Communication
- Communicates clearly and concisely in both written and verbal formats.
- Able to adapt messaging appropriately for technical and non-technical stakeholders.
Professional
- Highly organised, proactive, and committed to continuous learning.
- Thrives in fast-paced, client-facing environments.
In return, we offer?
- Competitive Salary
- 25 days plus bank holidays
- Cashplan
- 24/7 GP service
- Flexible working from home
- Death in Service
- Blended learning culture with individual learning plans to support you with career goals
- Company bonus scheme – awarded to high contribution in recognition.
- Annual company conferences & events
- Financial Coach - OctopusMoney
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POWWR promotes an environment where everyone can bring their true authentic self to work and deliver their best work. We believe in equal opportunities and encourage applicants to apply to our open roles regardless of gender, marital status, race, nationality, ethnicity, religion, neurodiversity, sexual orientation and/or age.