Location: Mersham, Ashford, Kent
Services: Anderida, Court Lodge and Rose Cottage
Job Type: Full-Time, Permanent
Salary: £42 – 45k, dependent on experience
Job Summary
Reporting to the Locality Manager, the Dual Service Registered Manager will provide operational, commercial, and quality leadership across the three services. You’ll play a key role in service delivery, regulatory compliance, people management, and business development.
You will ensure our service users receive high-quality, personalised care and support while maintaining the home’s full occupancy, financial stability, and staff performance.
Key Responsibilities:
Service Operations
Ensure full occupancy and manage referral assessments.
Lead on recruitment and resource management to minimise agency use.
Tailor all services to meet the unique needs of each individual.
Commercial & Business Development
Build and maintain strong relationships with local authorities and external partners.
Collaborate with the Business Development team to grow the service organically.
Financial Management
Lead on achieving gross margin and EBITDA targets.
Monitor financial performance, identifying and addressing variances proactively.
Communicate service changes to finance within 2 days.
Quality & Compliance
Ensure compliance with internal policies, CQC regulations, and contractual obligations.
Embed person-centred care pathways across the service.
Respond to complaints effectively and uphold excellent customer service standards.
Leadership & People Management
Provide strong, visible leadership to the team.
Manage performance, encourage development, and address underperformance as needed.
Conduct supervisions, disciplinary and appeal hearings appropriately.
Continuous Improvement
Promote a culture of learning, quality improvement and service efficiency.
Stay informed on sector developments and legislative changes.
What We’re Looking For
Essential:
NVQ Level 5 in Leadership for Health and Social Care (or equivalent).
Previous experience managing a residential care setting, ideally supporting individuals with learning disabilities.
Strong understanding of CQC standards and regulatory frameworks.
Proven leadership, financial and operational management skills.
Why Join Us?
Be part of a compassionate and committed team making a real difference.
Ongoing training and professional development opportunities.
Supportive leadership and a people-focused culture.
Competitive salary and benefits package.
Ready to Apply?
If you're a dedicated leader with a passion for high-quality care and want to make a difference in the lives of adults with learning disabilities, we’d love to hear from you.
The Organisation:
CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.
CareTech Community Services are proud to inform you that they are a “Disability Confident Leader”.
Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.
Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.
STRICTLY NO AGENCIES
Salary description
£500.00 - £500.00 per hour