Duties will include:
* Act as SME (Subject Matter Expert) for the Service, repair and testing of medical devices and associated accessories.
* Liaise with the Production Manager and agree schedules regarding:
* Servicing/Testing of medical devices on site and in Hospitals.
* Servicing/Testing of Veterinary Equipment at Vet Practices
* Manufacture of Key Fill Bottle Adapters and Compatibility Blocks and other associated accessories.
* Plan and direct the activities of the servicing team regarding service, maintenance, repair, and test tasks, tying workflow to agreed schedules.
* Diagnose errors or technical problems and determine proper solutions.
* Investigate customer complaints and determine the cause of such complaints.
* Follow the company’s filed procedures and protocols.
* Cooperate with technical, quality and customer service teams and share information across the organisation.
* Comprehend customer requirements and make appropriate recommendations.
* Build positive relationships with customers
* Act as deputy Quality Management Representative when necessary
* Understand the requirements of the QMS and ISO 13485:2016, and ISO 14971:2019.
* Ensure direct reports understand the requirements and importance of the QMS and ISO 13485:2016.
* Carry out internal audits in conjunction with the Quality Manager
* Identify training needs of Service Technicians and other workshop staff
* Perform training for Service Technicians and other workshop staff
* Perform annual competency checks for Service Technicians
* Review Service Manuals and other relevant procedures & documentation on a regular basis to ensure that the correct information for the servicing, repair and testing of the medical devices is correct at all times..
Requirements:
* HNC/BSc Mechanical Engineering or equivalent experience
* Mechanical knowledge relevant to servicing equipment and assembly processes.
* Excellent organisational skills with the ability to manage multiple priorities effectively.
* Strong leadership qualities with experience in team management and development.
* Knowledge of quality control standards and regulatory compliance requirements in relation to ISO 13485:2016.
* Previous experience working with medical devices would be highly beneficial but not essential for the role
Pay: £35,000 -£40,000 per year depending on experience.
Hours of work: Monday - Thursday 07:00-15:00 Friday 07:00-11:00
Salary description
£35000.00 - £40000.00 per year