About The Role
The Commercial Debt Strategic Advisor will be responsible for the debt associated with Commercial Strategic customers. These key accounts are high in value and relationship managed by a CRM within Service, these customers usually have a large portfolio of sites and meter points. This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Strategic Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely and within payment terms up to Enforcement whilst working closely with B2B CRM to ensure the relationships and risks are identified.
What you will do…
- Manage Key Strategic relationships in relation to debt at all levels (i.e., senior Directors).
- Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and KPI Dashboards that are debt related.
- May require visits to customer premises with other key stakeholders across the business i.e., Sales/Service.
- Managing large multiple complex data requirements / reconciliations and providing any supporting information.
- Ensure that debt collection activity is monitored and in line with customers payment terms.
- Ensure that Strategic customer base remains compliant i.e., changes to procedures, standards of conduct associated to debt.
- Ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability).
- Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
- Resolve queries from internal and external customers within specified timescales through multiple communication channels.
- Preparation of accounts for handover to the Escalations Team ensuring data is accurate.
- Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.
- Working closely alongside the business specifically CRM Service where accounts have a 121 relationship to ensure all key business workstreams& processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
- In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.
About You
Knowledge, skills, and experience:
- Be able to present and have excellent communication skills at all levels to support key Account discussions.
- Previous experience working in a Collections environment, ideally from an Energy background.
- You will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.
- You will be highly numerate and have a high degree of analytical (Excel) skills to be able to reconcile accounts.
- Excellent listening skills and verbal and written communication skills.
- Ability to organise own workload and multiple priorities, ability to work under own initiative.
- Be Team Player and maintain a positive environment that empowers & develops you and others.
- You will be a competent in using all other Microsoft Office packages.
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.