Manage day-to-day customer enquiries, primarily via email, responding accurately, promptly and professionally.
Process customer orders accurately and efficiently, ensuring all relevant information is captured correctly.
Prepare quotations and supporting documentation, following up as appropriate.
Maintain accurate customer, order and sales information within Microsoft Dynamics and other internal systems.
Coordinate closely with Production, Procurement and Logistics to ensure smooth and accurate order fulfilment.
Help coordinate customer deliveries, including confirming delivery arrangements, providing updates and communicating any delays or changes.
Support external Sales colleagues with customer communications, quotations, order updates and account administration.
Monitor pending orders and customer requirements, proactively identifying and resolving potential issues.
Manage sales administration across a portfolio of customer accounts, ensuring records and documentation remain accurate and up to date.
Respond to telephone enquiries and communicate confidently with customers and colleagues when required.
Resolve customer queries and issues promptly, taking ownership through to a satisfactory outcome.
Follow up quotations and outstanding enquiries to support effective sales progression.
Identify opportunities to increase customer spend through appropriate upselling and cross-selling as your knowledge and confidence develops.
What You Will Bring We're looking for someone who is highly organised, detail-focused and customer-minded, with the ability to manage a varied workload accurately and efficiently within a busy commercial environment. You'll ideally bring:
Previous experience in customer service, sales administration, sales support or a similar coordination role.
Strong administrative and organisational skills with excellent attention to detail.
The ability to process information accurately and manage multiple orders, enquiries and priorities simultaneously.
A proactive and dependable approach, with the ability to take ownership of tasks and follow them through to completion.
Good written communication skills and confidence communicating professionally with customers and colleagues.
A professional telephone manner and the confidence to handle verbal customer interaction when required.
Good IT skills, including Microsoft Office and CRM systems.
The ability to work collaboratively across different departments whilst also managing your own workload effectively.
A commercially aware and customer-focused mindset, with an interest in developing your sales skills over time.
The ability to remain calm and solutions-focused when managing delivery changes, customer queries or operational issues.
Experience within manufacturing, production, packaging or another industrial environment would be advantageous, as would previous experience using Microsoft Dynamics or similar CRM systems. Please note that this is a wholly office-based role and, due to the location of our Grantham site, own transport is preferred. What You Will Get We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible employee benefits package can include:
25 days annual leave (rising to 27 days with service) plus all public/bank holidays
Additional Holiday Purchasing Scheme
Contributory pension scheme
Free parking at most of our site locations
Annual paid Volunteering Day
Employee Assistance Programme
Extensive training, development and progression opportunities
Employee discount scheme across major retail and leisure brands
Simply Health/Dental Cover option or BUPA cover for qualifying roles
Enhanced family-friendly policies
Long service awards
Charitable giving options
Financial support with eye tests and DSE glasses
EE Mobile discount scheme
Candidate referral scheme
Your Future With Us At Macfarlane Packaging, we actively support career development and internal progression. This role provides an excellent foundation from which to build broader customer service, sales and commercial experience. As your knowledge and confidence develop, there may be opportunities to take on greater responsibility across account development, internal sales or wider commercial roles. You'll be supported through structured training, mentoring and development opportunities to help you build your career with us. How to Apply/Next Steps We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
Salary description
£28000.00 - £32000.00 per year