Are you ready to take your technical skills to the next level and make a real impact in public services? We are seeking a talented EUD Engineer to join our mission-driven organisation, predominantly based in Kidlington but may have requirements to cover other locations within Thames Valley Police Force.
This is a temporary, full-time role working Monday to Friday 37 hours per week offering the perfect opportunity to work with Thames Valley Police, focusing on enhancing ICT capabilities within the community with a Salary of £250 per day outside of IR35. *Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years*
Role Overview:
As an EUD Engineer, you will play a vital role in managing the lifecycle of end-user devices (EUDs). Your expertise will be instrumental in delivering exceptional ICT services that meet our strict Service Level Agreements (SLAs).
Key Responsibilities:
Provide expert technical support for EUDs, ensuring service requests are handled efficiently within agreed SLAs.
Maintain accurate EUD asset data in accordance with the SACM policy to optimise device usage.
Oversee the end-to-end lifecycle of devices-from evaluation to disposal-while prioritising supportability and cost-effectiveness.
Monitor EUD service delivery and contribute to improvement plans for better operational performance.
Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management.
Identify and implement service improvements and cost-saving initiatives.
Participate in the problem management process, using trend analysis to recommend effective solutions.
Support projects related to EUDs and assist the SACM team with asset and licence management.Essential Criteria:
Strong understanding of ICT technology and its impact on policing and business objectives.
Proven ability to influence and persuade stakeholders effectively.
Relevant experience with a wide range of EUD technologies and support methods.
Excellent communication skills, both written and oral, with the ability to simplify technical concepts for non-technical audiences.
A flexible, adaptable team player who thrives in dynamic environments and can work independently.
Must possess a full UK driving licence and be willing to travel to various locations as required.Why Join Us?
Be part of a mission-driven organisation that values your contributions.
Work in a supportive environment that promotes professional growth and development.
Enjoy a dynamic role filled with new challenges and opportunities to make a difference every day.
Ready to Make a Difference?
If you're excited about this opportunity and eager to help shape the future of EUD services, don't hesitate-apply today! We can't wait to meet you!
How to Apply:
Please submit your CV and a cover letter outlining your experience and why you are the perfect fit for this role.
Join us in enhancing our community's ICT capabilities! Your expertise could be the key to making a real difference in public services.
We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, please let us know, and we'll be happy to support you.
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Salary description
£250.00 - £250.00 per hour