They have a commitment to be honest, ethical, and fair, encouraging an open safe and supportive environment.
This is an exciting opportunity to be part of a rapidly growing, ambitious company.
What’s in it for you:
* Salary: Up to £35k depending on experience
* Hours: Monday to Friday, Flexible - 8am-4pm/8.30am-4.30pm/9am-5pm/9.30am-5.30pm
* Bonus scheme
* Breakfast, snacks, and great coffee!
* 26 days holiday which rises with length of service
* Bupa after 3 months
* Pension
Key responsibilities:
* Processing sales orders received and providing excellent customer service
* Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
* Advising the sales account managers of customer shortages.
* Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
* Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch
* Monitoring and fixing SAP idoc errors on a daily basis.
* Participating and contributing to weekly team meetings
* Advising the sales account managers of customer shortages
* Reviewing the operational performance on Vendor Central for Amazon
* Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SA
* Investigating and raising credit notes against customer claims.
* Contributing ideas for profit improvement, cost reduction, system and process improvement
* Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP
* Raising export documentation as necessary
What they are looking for:
* At least 2 years+ order processing/sales support/sales administration experience
* Educated to Degree level
* Maintaining a professional and constructive relationship with customers
* Numerical
* Analytical
* People influencing
* Strong written and verbal communication skills
* Intermediate IT skills including Excel
* SAP experience would be advantageous
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive, only shortlisted applicants will be contacted
Salary description
£30000.00 - £35000.00 per year