Chertsey
£31,000 pro rata
Are you an experienced Credit Controller who thrives on delivering results, building strong relationships and improving processes?
This is a fantastic opportunity to join a forward-thinking organisation at an exciting stage of growth and transformation. In this role, you will play a vital part in managing customer credit, maximising cash collection, and supporting the delivery of excellent customer service across the business. You will also gain exposure to new systems and evolving processes launching in April 2026, offering valuable experience in a dynamic environment. We are looking for someone curious, proactive and confident in challenging the status quo-someone who enjoys solving problems and making a measurable difference.
Key Responsibilities:
Resolve outstanding account queries directly with customers
Proactively chase debt via telephone and email, issuing letters before action where required
Reconcile customer accounts and manage unallocated payments
Send statements, copy invoices and dunning communications
Upload invoices to customer portals and produce consolidated invoices when needed
Carry out credit checks for new and existing customers for approval
Release held orders within core systems and monitor daily
Process refunds and prepare legal documentation where necessary
Maintain accurate Direct Debit mandates and customer records
Provide team cover and support wider Credit Control activities
Cash posting, month-end activities and reporting accuracy
Inbox management and customer correspondence
Manual credit/debit adjustments and ad-hoc Credit Control tasks
Skills & Experience:
Proven experience in a similar Credit Control role within a commercial environment
Strong numerical, analytical and problem-solving abilities
Confident communicator with excellent telephone and written skills
High attention to detail with strong organisation and time management
Ability to prioritise, multitask and work effectively under pressure
Proficient in Microsoft Office; experience with Oracle and ServiceNow desirable
Minimum GCSE Mathematics grade 4-6 (or equivalent)
Salary description
£31000.00 - £31000.00 per year