Location: Swindon
Hourly Rate: £12.71 per hour
Hours: Monday to Friday, 25 hours per week (between 06:00 - 18:30)
Tru Talent is looking for an experienced Service Advisor to join our client at their Swindon site.
This is a fantastic opportunity for someone who is passionate about delivering an exceptional customer experience, while confidently managing service and repair bookings to maximise workshop efficiency.
The Role
As a Service Advisor, you will play a key role in managing the full customer journey from initial booking through to vehicle collection. You will ensure all service and repair work is scheduled effectively, keeping both customers and the workshop running smoothly and efficiently.
You will bring a strong customer-focused approach, combined with a commercial mindset, actively promoting aftersales services and ensuring the workshop operates at full capacity.
Key Responsibilities of the Service Advisor:
Deliver outstanding customer service at all times, ensuring high levels of customer satisfaction
Manage workshop loading and ensure schedules are accurate and up to date
Proactively communicate with customers, providing regular updates on vehicle progress
Book vehicles in, ensuring appointments suit both the customer and workshop capacity
Accurately identify customer requirements and provide fully inclusive cost estimates
Produce job cards, invoices, estimates, and all related documentation accurately
Clearly explain work carried out and identify opportunities for additional sales
Raise warranty job cards in line with manufacturer policies and procedures
Accurately record all work, identifying retail, warranty, internal and non-chargeable repairs
Liaise closely with the Parts Department to ensure parts availability
About You:
Previous experience in a Service Advisor or similar customer-facing role
Strong communication and organisational skills
A proactive and customer-focused approach
Ability to work efficiently in a fast-paced environment
Commercial awareness with the ability to identify upselling opportunities
Click 'Apply Now' to take the next step in your career.
INDTTT
Salary description
£16523.00 - £16523.00 per year