The standard working hours will be 8.00am - 4.30pm Monday - Friday with a 45-minute lunch break. However, flexibility will be required to cover reception responsibilities during periods of absence or holidays.
THE JOB
Key Responsibilities:
Reception / Switchboard duties:
Provide reception and switchboard support, including answering calls professionally, assisting with visitors, and supporting with any ad hoc administrative task to ensure smooth daily operations
Fleet duties:
Manage all fleet-related administration for approximately 100 vehicles, including booking MOTs, scheduling servicing and repairs, and handling registration transfers
Raise and process purchase orders, ensuring timely approvals and documentation
Coordinate with insurance brokers regarding vehicle changes, incidents, and claims, maintaining accurate records
Update and maintain tracking and dashcam administration systems effectively
Manage fuel cards, including ordering and cancelling as necessary
Liaise with the relevant teams to minimise engineers’ downtime due to fleet-related issues
THE PERSON
Applicants will need to have previous switchboard or high volume call handling experience. Whilst the fleet experience would be beneficial, full training can be provided, therefore previous experience is not essential. A proactive approach and excellent communication skills are required to ensure the smooth and efficient operation of the company's vehicle fleet and office environment.
A current, valid driving licence is essential as you will on occasion need to drive the company vehicles
Previous reception / switchboard experience is essential
Strong IT skills, particularly in Outlook and Excel
Excellent verbal and written communication skills
Good people skills with an approachable and professional manner
Ability to use sound judgment and oversee sensitive information with discretion
A calm, level-headed approach suited to a target-driven, high-pressure environment
Self-motivated with the ability to prioritise independently and motivate others
A team-player who can contribute positively to the workplace culture and foster a supportive environment
THE BENEFITS
A great working environment that encourages collaboration and professional development
Onsite secure parking
20 days holiday + the bank holidays (increases with length of service to 25)
Company pension
Employee Assistance Programme
Life Insurance Scheme
Annual bonus
Free on-site gym
Private medical insurance after 3 years’ service
If you are highly organised, proactive, and ready to take on this exciting new role, we would love to hear from you.
* Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship
Salary description
£27000.00 - £27000.00 per year