Planner
Location: Ealing
Full Time Permanent (Apply online only) Monday - Friday)
Salary up to £(phone number removed) per annum
About Us
Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents' lives.
Day to day duties:
Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
Overseeing Operatives diaries for a geographical area to ensure maximum productivity
Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels
Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed
Assisting colleagues throughout the business on queries regarding responsive repairs
Providing a professional and customer focussed serviceRole Criteria:
Ideally have previous Repairs Planning / Scheduling experience
A professional, can-do attitude with strong problem-solving skills and decision-making
Proven ability to work well in a fast-paced environment
Excellent customer service ethos and commitment to high quality delivery
Strong written, verbal, questioning & interpersonal skills
Good attention to detail and organisational skills
Ability to work effectively both independently and as part of a team
Intermediate MS Office skills
Social housing or similar background is desirable
Experience in a customer service centre or call handling experience is desirable.Benefits we can offer you:
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policiesAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply
Salary description
£33174.00 - £33174.00 per year