The Expert, Employment Support Coordinator sits at the heart of our Oliver McGowan Mandatory Training programme, providing day-to-day coordination, scheduling and operational support for our wonderful Expert by Experience Workforce.
Our current Expert by Experience workforce is a national team of 100+ people with lived experience of a Learning Disability and/or Autism and we are proud of its continuous growth to meet the demands of our Health and Social Care customer base. You will be joining our current team of Employment Coaches, Contract Account Managers and Business Administrators.
This position is offered as full time, on site 37.5 hours per week. Our office is located in central St Albans
You'll make sure every Oliver McGowan training event has the right experts in place, keep our booking and workforce planning systems running smoothly, help welcome new experts through recruitment and onboarding, and support expert wellbeing and safeguarding. Working closely with teams across UTS, you'll play a real part in the successful delivery of a programme that champions better care for people with a learning disability and autistic people.
You'll also help us plan ahead keeping an eye on upcoming delivery schedules, spotting where we need extra capacity, arranging cover and keeping our systems accurate and up to date. Being comfortable with technology and data will help you monitor how things are going, produce reports, spot trends and support good decision-making. This is a varied, hands-on role that will suit someone organised, proactive and confident with systems someone with great communication, planning and problem-solving skills who enjoys juggling priorities. You'll be comfortable using Microsoft Excel and a range of digital tools, and you'll take pride in giving our experts, trainers and customers a genuinely outstanding experience.
Key responsibilities:
Coordinate the deployment of Experts by Experience, Experts with a Learning Disability and autistic Experts across Tier 1 and Tier 2 Oliver McGowan training programmes.
- Make sure every training event has the right experts in place.
- Keep an eye on upcoming delivery schedules each day, spotting gaps and future recruitment needs early.
- Match experts to bookings thoughtfully, taking into account location, experience, availability and customer needs.
- Monitor expert capacity and utilisation to support good workforce planning.
- Build warm, positive working relationships with our experts, acting as their main point of contact.
- Support expert engagement, retention and wellbeing.
- Work with managers on recruitment priorities and future workforce needs.
- Coordinate all expert bookings using Dante and other internal systems.
- Keep bookings, cancellations, sickness, cover arrangements and availability accurate and up to date in real time. Look ahead at bookings at least 4–6 weeks in advance so every session stays fully covered.
- Arrange suitable cover when sickness, cancellations or last-minute changes come up.
- Get in touch with experts before delivery to confirm attendance and share any final details.
- Work with the Contract Administration Team on future delivery requirements.
- Make sure any booking changes are shared promptly with experts, trainers, customers and colleagues.
- Keep accurate records across our Learning Management Systems (LMS) and other internal systems.
- Make sure expert compliance is accurate and up to date.
- Produce reports in Microsoft Excel covering bookings, expert utilisation, cancellations and workforce capacity.
- Review booking trends and help identify future recruitment needs.
- Coordinate recruitment activity for new experts via our ATS.
- Manage our recruitment workflow process from Meet & Greets, interviews and onboarding stages.
- Coordinate Train the Trainer bookings and progression activities.
- Support and encourage experts through their onboarding journey.
- Signpost and support experts with Access to Work applications.
- Help create a positive, inclusive and supportive culture for all our experts. UTS are Disability Confident Employers.
- Be a friendly first point of contact for expert wellbeing concerns.
- Recognise, record and escalate safeguarding concerns in line with the UTS Safeguarding Policy.
- Keep accurate safeguarding records and follow up on actions.
- Coordinate safeguarding and wellbeing CPD activities for experts.
- Signpost experts to helpful internal and external support services when needed.
- Build great working relationships with experts, trainers, customers and internal teams.
- Respond promptly, warmly and professionally to emails and telephone enquiries.
- Keep experts regularly updated about bookings, diary changes and anything else they need to know.
- Work collaboratively across departments to support successful programme delivery.
- Deliver a consistently high standard of customer service.
Experience required.
- Experience in a coordination, scheduling or operations role.
- Understanding of the experiences of people with a learning disability and people who are autistic.
- Understanding safeguarding principles.
- Experience managing multiple diaries, bookings or workforce schedules.
- Experience working in a busy, fast-moving environment.
- Experience providing excellent customer service.
- Experience handling confidential information.
Essential Knowledge & Skills
- Excellent organisational and planning skills.
- Great attention to detail and accuracy.
- Excellent communication and interpersonal skills.
Comfortable using Microsoft Office 365.
- Experience using Learning Management Systems (LMS), CRM systems or scheduling software.
- Good judgement, with strong problem-solving skills.
- Able to prioritise a varied workload with competing demands.
- Able to work independently and as part of a team.
Desirable
- Knowledge of the Oliver McGowan Mandatory Training.
- Knowledge of Access to Work.
Core Values & Behaviours.
- We're looking for someone who will bring professionalism and integrity to everything they do.
- Champion equality, diversity and inclusion.
- Put person-centred working at the heart of their approach.
- Build positive, trusting relationships with experts and colleagues.
- Respect confidentiality at all times.
- Be proactive and solution-focused.
- Work collaboratively across the organisation.
- Be flexible and adaptable as things change.
What Success Looks Like
- We're a results-focused team, and success in this role is about the difference you make rather than ticking boxes. You'll know you're doing a great job when every training event is fully resourced well ahead of delivery, with the right experts confidently in place.
- Our experts feel supported, valued and well-informed — and it shows in their engagement and satisfaction.
- Bookings run smoothly in Dante, with changes handled calmly and communicated quickly.
- We're always one step ahead on workforce planning, with capacity gaps and recruitment needs spotted early.
- New experts enjoy a warm, well-organised welcome — from recruitment through onboarding and Access to Work support.
- Wellbeing and safeguarding concerns are handled sensitively, promptly and properly.
- Our systems, records and reports are accurate and genuinely useful for decision-making. Our processes keep getting better because you've spotted smarter ways of working.
This position is offered with a starting salary of £28-30,000 with 21 days flexible holiday, all bank holidays and 4 additional days leave at Christmas.
We are proud of the difference our Expert workforce makes every single day and this is a great opportunity to be a part of our success. If this sounds like the kind of team you'd love to be part of, we're excited to see your application.