MANCHESTER - HYBRID
UP TO £35,000 + £45,000 OTE + GREAT BENEFITS
THE OPPORTUNITY:
Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Contact Centre Team Leader to join their team.
This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity.
They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance.
This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role.
THE ROLE:
Lead, coach and motivate a team to achieve sales, retention and customer service targets.
Drive a stronger outbound sales culture by building confidence and engagement across the team.
Support advisors with consultative selling techniques and help maximise every customer opportunity.
Monitor individual and team performance, using coaching and regular 1-2-1s to improve results.
Analyse performance data to identify trends and areas for improvement.
Support targeted outbound campaigns and ensure they are delivered effectively.
Create a positive, high-performing team environment where people feel supported and accountable.
Work closely with training, quality and operational teams to continuously improve performance.
Handle escalated customer issues where required.
Support workforce planning and ensure service levels are maintained.
Lead the team through change and encourage continuous improvement.EXPERIENCE REQUIRED:
Previous Team Leader or management experience.
A background in sales, with hands-on outbound sales experience.
B2C experience would be preferred.
Experience coaching and development to improve sales performance.
Strong communication and leadership skills.
Commercially minded with the ability to drive performance through coaching rather than direct selling.
Confident analysing performance data and identifying opportunities for improvement.
Resilient, organised and able to positively influence others.
Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance.BENEFITS:
36 days annual leave.
Enhanced pension.
Private healthcare and dental.
Life assurance.
Employee Assistance Programme.
Retail discounts.
Enhanced family leave.
Cycle to Work scheme.
Regular team social events.By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services
Salary description
£33000.00 - £35000.00 per year