North West London | Full Time | Office Based |
Competitive Salary + Benefits
Looking for a credit control role where you can make a real impact?
Our client is a fast-growing specialist finance provider helping SMEs and property businesses access the funding they need to grow. Due to continued expansion, they're looking for an experienced Credit Controller to join their Financial Operations team.
This is more than a traditional collections role. You'll work closely with customers, solicitors and internal stakeholders to manage arrears, negotiate payment solutions and support loan restructuring activities, helping to protect the business while delivering a professional customer experience.
What You'll Be Doing
Managing a portfolio of accounts in arrears and proactively recovering outstanding balances
Contacting customers by phone and email to resolve payment issues
Negotiating payment plans and revised repayment terms
Preparing account statements and supporting documentation
Working with solicitors on debt recovery and legal proceedings where required
Reconciling loan accounts and maintaining accurate records
Supporting loan restructures, forbearance arrangements and documentation gathering
Conducting customer and asset investigations using credit reference and property search tools
Providing administrative support to the wider Financial Operations team
What We're Looking For
Previous experience in Credit Control, Collections or Debt Recovery
Confident telephone manner with strong negotiation skills
Excellent written communication and attention to detail
Strong Excel skills and the ability to reconcile accounts accurately
Experience managing sensitive customer conversations professionally
Highly organised with the ability to manage multiple cases and deadlines
Experience within financial services, lending, banking or commercial finance would be advantageous
What's In It For You?
Competitive salary depending on experience
25 days annual leave plus bank holidays
Comprehensive benefits package
Modern office environment with excellent transport links
Join a growing, ambitious and supportive business
Genuine opportunity to develop your career within financial services
If you're a proactive Credit Controller who enjoys problem solving, building relationships and delivering positive outcomes, we'd love to hear from you
Salary description
£30000.00 - £40000.00 per year