* To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets.
* To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers.
* Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
* To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner.
* The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement.
* In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working
* The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action.
* Produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business.
* Monitor daily and report KPIs achievement on a weekly basis detailing mitigated actions
* Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards.
* To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues.
* Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely payment of all staff under area of responsibility
Salary description
£38000.00 - £40000.00 per year