The Role
The Supervisor plays a key role in delivering high-quality, compliant, and commercially robust reactive maintenance services. To provide on-site supervision of works carried out, ensuring operatives comply with health and safety and business processes in line with current legislation. The post holder drives performance across diaries, productivity, quality, Schedule of Rates (SOR) usage, and subcontractor governance, supporting supervisors and planners to ensure safe, efficient, and high-quality repairs for residents.
What You'll Do
* Carry out detailed desktop quality checks on completed work orders, ensuring accuracy of Schedule of Rates (SOR) codes, photographic evidence, completion standards and compliance.
* Conduct QAI post-inspections and monitor works requiring follow-on action to ensure standards are met.
* Review the client asbestos register, validate asbestos survey requests and removals, and progress asbestos-related works.
* Conduct performance reviews with operatives / subcontractors.
* Carry out regular van stock audits and ensure operatives following van stock replenishment process.
Operational Delivery Support
* Day-to day supervision of the contract performance, liaising with all stakeholders.
* Managing the supply chain to ensure the works are carried out within the correct timeframe, meeting quality and safety standards.
* Ensure effective performance management to meet contractual KPIs.
* Provide technical support to planners, supervisors, operatives, and the complaints team.
* To support the Out Of Hours service as part of the escalation process.
Commercial & SOR Governance
* Review, validate, and challenge SOR coding for direct labour and subcontractor claims, ensuring accuracy and value for money.
* Manage and resolve variation claims, validating all evidence and SOR requirements before submission and responding to rejected variations with improved supporting information.
* Oversee subcontractors/operatives performance, including SOR accuracy, variation orders, and timely agreement with the client.
* Monitor operatives’ materials spend, arranging contra-charges and cost transfers where required.
Documentation & Compliance Management
* Own and maintain training records for all directly employed operatives, including booking required safety and skills training.
* Prepare reports and documentation in line with company procedures, meeting required deadlines.
* Performance Monitoring & Reporting
* Analyse trends to identify potential commercial risks, losses, productivity gaps, or operational inefficiencies.
About You
* Strong understanding of social housing repairs and property maintenance, and experience of using NHF SOR codes and other pricing models
* Understanding of compliance requirements including asbestos, H&S, subcontractor governance and audit standards.
* Awareness of KPI frameworks, quality assurance processes, and operational delivery principles.
* SSSTS/IOSH
What We Offer
* Salary upto £47,000 depending upon experience
* Company van and fuel card
* 25 days’ annual leave + bank holidays
* Up to £2,000 colleague referral fee
* Long-service awards
* Perkbox - discounts on retail, travel and wellbeing
* 1 paid volunteer day each year
* Ongoing training, support and progression
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know
Salary description
£45000.00 - £47000.00 per year