London - 3 days a week in the office, 2 days working from home
£15.80 - £20.40 per hour 35 hours a week
Temp 3 months initially
Our client based in London is looking for an Area Planner to provide a high quality, planning and co-ordination service for Responsive Repairs. As the successful candidate you will provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
You will also:
Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
Maintain the scheduling system and provide internal and external customers with timely and accurate information.
Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
Ensure compliance with GDPR regulations when processing customer data.
To be considered for the role you will need previous experience of scheduling repairs and also:
Experience of working in a customer focused environment
Experience of working within agreed performance targets
Microsoft Office including Word and Excel.
Ability to work in a fast-paced environment and under pressure.Please click 'apply now' or contact me for more information
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Salary description
£15.00 - £21.00 per hour