Customer Complaints Handler
Barton-upon-Humber
£26,156 per annum + £750 quarterly bonus (dependent on targets)
Monday to Friday 8:55am to 5:30pm (40 hours per week)
Permanent
This is a full-time office based position, applicants must live within a reasonable commute to Barton-upon-Humber
Our client is looking for Customer Complaints Handler to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.
You will receive a fantastic benefits package including:
Access to health & discount platform after 1 year of service
Individual training
EE discount
Staff Discount (after 1 year service)
Eye care vouchers
Free onsite gym (available 24/7)
Free onsite parking
Complimentary refreshments throughout the day
Two subsidised canteens
Fantastic progression opportunities with real success stories
Customer Service Employee of the Month awards
As a Customer Complaints Handler, you will be required to:
Owning and proactively resolving customer and third-party complaints and compensation claims
Looking after 35 to 45 customers at one time
Following company policies
Ensuring fair treatment of customers at all times
Completing thorough and objective investigations
Assisting stores with related queries or concerns
What we require from the Customer Complaints Handler
Previous complaints handling experience within a call centre, hospitality or retail is essential
Excellent communication skills
Previous Complaints and Resolution experience managing a case load end to end, including investigations
Knowledge of ADR and Section 75 is desirable
Ability to take ownership of customer queries and maintain confidentiality
Excellent IT Literacy
Flexibility with working hours and overtime, including weekends and evenings when required
If this sounds like your next role, then we want to hear from you!
If calling the office, please ask for Jessica Patterson
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Salary description
£27308.00 - £27308.00 per year