Security Team Member at The Imperial (New Opening Hotel)
Location: Bloomsbury, London
About Us:
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio. Arcus is the new destination rooftop bar - this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a calm, confident and service‑led Security Team Member to help create a safe, welcoming and smoothly run guest environment, with a strong focus on our vibrant rooftop bar.
You’ll balance visible reassurance with discreet professionalism, supporting great guest flow, responsible service and positive experiences at every touchpoint.
What You’ll Be Doing:
Maintain a calm, reassuring and professional presence across our guest‑facing areas
Manage rooftop bar access, queues and guest flow, ensuring capacity limits are respected
Support responsible alcohol service and welfare monitoring, escalating concerns to management when appropriate
Respond promptly to incidents, guest concerns, lost property and welfare situations with empathy and sound judgement
Carry out patrols, CCTV monitoring and security checks in line with established procedures
Support crowd management during busy periods, events and group arrivals
Work closely with duty management, bar teams and other departments to ensure seamless coordination
Follow licensing objectives, risk assessments and life‑safety procedures at all times
Communicate clearly with emergency services or local authorities when required
Complete incident reports, shift handovers and daily updates accurately
Represent the security team with a service‑focused mindset that enhances the overall guest experience
Who You Are:
Experienced in a security role, ideally within a hotel, hospitality or guest‑facing environment
Calm, approachable and confident, even in high‑pressure situations
Strong interpersonal and communication skills
Comfortable managing high‑volume environments such as rooftop bars or busy F&B venues
A natural team player who values professionalism and collaboration
SIA Door Supervisor Licence (essential)
First Aid certificate (advantageous)
Fluent in spoken English; additional languages are welcomed
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work and technology
Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Be the Calm in the Crowd?
If you take pride in welcoming guests while keeping everyone safe, supported and comfortable, we’d love to hear from you
Salary description
£31000.00 - £31000.00 per year