Head Office - Didsbury
£40,584 rising to £42,720 (At 2 years subject to performance)
Permanent, Full-Time role
The Property Manager will coordinate the delivery of an effective, professional block, estate and leasehold management service to a portfolio of unique developments. They will provide expertise and specialist advice on all aspects of property management ensuring a consistent and co-ordinated approach across all customer groups.
What you’ll be doing
Provide a high quality, responsive and value-for-money property management service to our customers.
Deal courteously and efficiently with enquiries concerning all types of management issues at properties managed by Plumlife (part of Great Places Housing Group specialising in home ownership and property management services)
Carry out scheme inspections on a regular basis to ensure high standards are maintained
Ensure that a customer focused service is provided; communicating with customers effectively, providing regular updates and relaying key information to sustain a visible management service.
Prepare and monitor budgets and service charge accounts
Carry out Section 20 consultations as required
Take a leading role in planning major works, preventative maintenance and cyclical works in accordance with any operating manuals, specifications and particulars of the lease
Recognition of situations where specialist technical support is required, coordinating third parties and overseeing programmes of work
Attend residents meetings and AGM’s as required
Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, in line with budgets and in accordance with legislative requirements.
Liaise with clients and other key stakeholders
What you’ll need:
Qualified to IRPM or equivalent Housing Qualification or working towards
Experience of block, estate or property management role
Experience of delivering a customer focussed service
Experience of Leasehold Management including Health & Safety compliance requirements
Experience of setting and monitoring budgets
IT Literate
Ability to use own initiative and work under pressure to meet tight deadlines
Excellent problem solving abilities
Knowledge of relevant Leasehold, landlord and tenant legislation including S20 consultation process and consultation with customers generally
Full clean UK driving licence and use of own transport
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check
What we need from you:
Ability to demonstrate empathy in dealing with and resolving disputes
Excellent customer service skills
Ability to communicate with people at all levels:
What we give you in return for your hard work and commitment:
Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holiday
Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
Wage Stream ¦ You can access savings opportunities and early access to wages
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work
Salary description
£40584.00 - £40584.00 per year