Location: Bournemouth, Dorset
Hours: 9:00am – 5:00pm (Monday – Friday)
Salary: £26,000 – £27,000 per annum (depending on experience)
Contract: Full-time, Permanent
About the Opportunity
We are currently recruiting on behalf of a fast-growing, specialist manufacturer based in Bournemouth Town Centre who are looking for an inquisitive, proactive, and detail-oriented Technical Sales Support Administrator to join their team.
Operating within a collaborative, friendly, and highly supportive office based environment, you will play a vital role in coordinating the daily sales support process and delivering an exceptional experience for the business's clients.
The ideal candidate will be commercially minded and fully confident on the telephone, with the natural ability to identify customer needs.
Key Responsibilities
Working alongside the established sales team, your day-to-day duties will include:
* Quotation Management: Preparing, calculating, and managing accurate quotations for clients.
* Order Processing: Ensuring all sales orders are processed efficiently and accurately through internal systems.
* Technical Customer Service & Sales Support: Answering and routing incoming telephone calls professionally, addressing customer queries, and providing post-sales support.
* Opportunity Recognition: Confidently engaging with clients over the telephone to understand their broader requirements, identifying key opportunities.
* Logistics & Tracking: Communicating daily shipping updates and back-order statuses to customers, tracking inbound and outbound shipments, and helping to resolve courier issues when required.
* Returns Administration: Assisting customers with product returns and resolving queries promptly.
* Data Maintenance: Maintaining highly accurate customer records and database integrity on internal systems.
* Collaboration & Reporting: Producing administrative reports upon request and collaborating closely with other internal departments.
* Operational Support: Assisting with hands-on warehouse duties during high-volume dispatch periods.
What Our Client Is Looking For
To succeed in this role, you should be a proactive team player who takes pride in providing exemplary customer service and has a confident, proactive approach to communication:
* Experience & Interest: Ideally, experience in a technical sales support role or an administration background within engineering, manufacturing, logistics, distribution, or similar technical environments. Candidates without direct technical sector experience but with a strong personal interest in specialised product lines or modern technical solutions are strongly encouraged to apply.
* Communication & Confidence: An excellent telephone manner with the confidence to proactively contact clients, build strong relationships, and identify commercial sales opportunities.
* Analytical Skills: High attention to detail, strong analytical capabilities, and the ability to follow detailed work instructions and technical specifications accurately.
* Workload Management: Excellent organisational skills with a proven ability to multi-task, prioritise workloads, and meet tight deadlines in a fast-paced environment.
* IT Literacy: Comfortable working with a variety of IT systems and software packages, including Microsoft Office.
* Team Fit: A reliable and collaborative team player who enjoys working within a small, dedicated, and highly communicative office-based team.
How to Apply
If you are an organised administrator with a passion for technology and technical systems, a confident phone manner, and a drive to contribute to a growing business's success, please submit your CV for consideration
Salary description
£26000.00 - £27000.00 per year