Location: Bournemouth, Dorset
Salary: £25,000 per annum (increasing after probation)
Hours: Monday-Friday 8:30am – 5:00pm (+ The occasional Saturday)
About the Opportunity:
Are you looking to establish a rewarding career in a professional office environment? A fantastic opportunity has arisen for an enthusiastic and motivated Customer Service Advisor to join a highly successful, growing business based in central Bournemouth.
This role is perfect for an individual who is eager to gain valuable office experience within a supportive team. The company is renowned for its vibrant, inclusive, and positive workplace culture, offering excellent training and genuine opportunities for long-term professional development.
Key Responsibilities:
As a Customer Service Advisor, you will report directly to the Customer Service Manager and act as the first point of contact for clients and suppliers. Your day-to-day duties will include:
* Handling incoming telephone enquiries, addressing customer queries efficiently, or directing calls to the correct department.
* Listening to client requirements, providing clear support and advice, and ensuring an exceptional customer experience.
* Managing the customer service inbox, responding to emails promptly, or allocating complex queries to relevant internal teams.
* Liaising with suppliers on behalf of clients to resolve queries and ensure smooth communication.
* Updating and maintaining accurate client records, including company names and location changes.
* Monitoring and checking client deliveries, updating purchase orders accordingly.
* Sourcing emergency suppliers when required and verifying their documentation against regulatory standards.
* Escalating complex issues to the Customer Service Manager to ensure swift resolution.
* Assisting the management team with ad-hoc projects and administrative tasks.
What We Are Looking For:
While previous office experience is a bonus, it is not essential. We are looking for individuals who possess:
* Strong verbal and written communication skills with a professional telephone manner.
* Excellent organisational skills and the ability to manage tasks in a fast-paced environment.
* A positive, proactive attitude and a willingness to learn.
* The ability to work effectively as part of a close-knit team.
Benefits & Culture:
This business prides itself on creating an outstanding work environment where employees feel valued. Alongside a structured training programme, you will benefit from:
* Starting Salary: £25,000, rising after probation.
* Annual Leave: 23 days holiday, increasing by 1 day for each consecutive year of service (capped at an additional 5 days).
* Bank Holidays: No bank holiday working required.
* Healthcare: Private healthcare plan option available post-probation.
* Wellbeing: On-site gym access and complimentary chiropractor sessions upon passing probation.
* Office Environment: Modern, central office space featuring dedicated breakout areas.
* Perks: Monthly team incentives and complimentary healthy beverages and breakfast options.
If you are ready to take the next step in your career with a supportive company that offers fantastic perks and a brilliant culture, please submit your CV for consideration
Salary description
£25000.00 - £25000.00 per year