At JAAQ, we're revolutionizing mental health support through technology. We've built an innovative mental health tech company centered around our dynamic video content platform - but that's just the beginning. Our mission goes beyond delivering content; we're actively reshaping how society approaches mental wellbeing, breaking down stigmas, and creating genuine human connections through technology. As pioneers in this space, we combine clinical excellence with engaging digital experiences to meet people where they are on their health journey.
JAAQ is building a library of evidence-based mental health resources and is committed to creating content that combines clinical accuracy with engagement and accessibility. Our goal extends beyond content delivery-we aim to help people develop sustainable positive changes in their mental health through technology-enabled learning and support, ultimately shifting societal perceptions of mental health care.
At JAAQ, we believe in expanding access to mental health resources and creating innovative pathways to care through technology.
The Role
We are looking for a Clinical Safety Officer & Safety Lead to own clinical product safety across JAAQ's platform and AI-powered products. You will be the named CSO, embedded with the product and engineering team, responsible for ensuring that what we build is safe, compliant, and clinically sound.
This means owning the hazard log and clinical risk management system, monitoring AI outputs for safety, investigating adverse events, and providing the formal clinical sign-off for releases. You'll work day-to-day with engineers and product managers, not from a distance. You need to be comfortable in sprint ceremonies and technical discussions, and confident enough to challenge decisions when safety requires it.
You will report to the Chief Medical Officer and work alongside the Clinical Content Lead and Clinical Operations & Evidence Lead. Together, this team covers content quality, product safety, governance, and evidence - you own the product safety piece.
The Impact You Will Have
You will be a key member of the clinical team at JAAQ, working across teams to build and maintain our clinical safety infrastructure. Your work will involve:
Clinical Safety (DCB0129)
- Serving as JAAQ's named Clinical Safety Officer under DCB0129, owning the Clinical Risk Management System, Hazard Log, and Clinical Safety Case Report
- Maintaining and updating the clinical risk management file throughout the product lifecycle
- Providing formal clinical safety sign-off for product releases and significant updates
- Leading clinical risk assessments for new features, integrations, and product changes
- Managing adverse event logging, investigation, and reporting
- Designing and maintaining incident response and crisis management protocols
AI Product Safety
- Monitoring AI outputs and conversation patterns for clinical safety concerns
- Developing and maintaining safety testing frameworks including adversarial testing and synthetic persona evaluation
- Reviewing and contributing to prompt governance, safety guardrails, and escalation logic
- Conducting regular AI performance clinical reviews and safety incident trend analysis
- Working with engineering on safety-by-design principles within the development lifecycle
Regulatory and Compliance
- Supporting JAAQ's regulatory strategy including SaMD classification assessment and post-market surveillance planning
- Contributing clinical sections to regulatory submissions, technical files, and due diligence documentation for NHS and insurer partners
- Monitoring regulatory changes relevant to AI in healthcare including MHRA guidance and emerging AI regulation
- Supporting NHS DTAC compliance and other health system procurement requirements
Cross-Functional
- Attending sprint ceremonies, participating in product planning, and embedding clinical safety into agile workflows
- Delivering clinical safety training to internal teams
- Work alongside the Clinical Content Lead and Chief Medical Officer to ensure consistency across content quality, product safety, and governance
Impact And Growth At JAAQ
In this role, you'll have the opportunity to:
- Evolve and strengthen the safety architecture for AI-powered mental health products as they grow
- Shape how clinical governance works in practice at an innovative mental health technology company
- Build institutional knowledge of AI safety in a clinical context - a skillset that is increasingly rare and valuable
- Contribute to clinical research partnerships and real-world evidence generation
- Continue your clinical practice alongside this role
What We Look For
- Strong values and a genuine commitment to patient safety
- The confidence to push back on product or commercial decisions when clinical safety requires it
- A pragmatic approach to risk management - you understand that perfection is the enemy of progress, but you know where the hard lines are
- Strong written communication, particularly clinical safety documentation
- Comfort working alongside engineers and product teams
- An analytical mindset - you can spot emerging risks in AI-generated content before they become incidents
- A growth mindset and genuine enthusiasm for clinical safety in technology
- A team player who builds trust across clinical and non-clinical teams
Essential Experience
- Current, active registration with a UK statutory healthcare body (e.g. HCPC, GMC, NMC, or equivalent)
- Minimum 5 years of post-qualification clinical experience
- Formal training as a Clinical Safety Officer under DCB0129, or willingness to complete accredited training within the first 3 months (funded by JAAQ)
- Strong understanding of clinical risk management principles and safety documentation
- Experience working cross-functionally with product, engineering, or technology teams
- Experience in digital health, health technology, or regulated healthcare environments
Additionally, we'd be particularly keen to speak to you if you have any of the following:
- Direct experience with DCB0129 compliance including hazard log maintenance and clinical safety case reports
- Experience with AI safety, prompt governance, or evaluating AI-generated clinical content
- Familiarity with SaMD regulations (MHRA, MDR) or ISO 13485/IEC 62304 frameworks
- Background in mental health services (adult and/or CAMHS)
- Experience with NHS procurement processes, DTAC, or similar health system due diligence
- Clinical risk management certification
- Exposure to agile and startup environments
Logistics and Benefits At JAAQ
This is a full-time, permanent position at JAAQ.
- Option for a 4-day work week to allow candidates to maintain clinical practice alongside this role
- Hybrid working arrangement at JAAQ offices
- At JAAQ, we believe in hiring self-motivated people who are interested in self-improvement and therefore offer flexible working
- Professional development budget including funding for DCB0129 training and clinical safety certifications